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- Aufgaben: Be the go-to person for international key accounts in Customer Success.
- Arbeitgeber: Join Elli, part of the Volkswagen Group, revolutionizing electric vehicle charging solutions.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Warum dieser Job: Shape the future of energy and e-mobility while working with diverse teams.
- Gewünschte Qualifikationen: 5+ years in Customer Success Management; strong communication and problem-solving skills required.
- Andere Informationen: Fluency in English is essential; knowledge of German is a plus.
Das voraussichtliche Gehalt liegt zwischen 54000 - 84000 € pro Jahr.
Why us?
We are shaping the energy world of tomorrow with intelligent charging solutions for electric vehicles. As part of the Volkswagen Group, we will be the first provider on the market to offer drivers and fleet managers of electric vehicles a seamless and holistic charging and energy experience. Elli will change the way energy is used and generated in the future. We are making life with electricity simple, smart, and economical. Elli is part of the energy transition and is driving the breakthrough of e-mobility. If you want to help shape the future, become part of our team.
Your mission
- Single point of contact for international key accounts in terms of Customer Success.
- Management and Aftersales („one face to the customer“).
- Implementation and steering of customer and country specific aftersales concepts targeting continuous improvements between the companies.
- Securing quality in daily performance by implementing and tracking specific KPIs and SLAs – (Customer Success).
- Identifying additional revenue streams offering aftersales products and driving of spare part and service product sales for existing customers.
Your profile
- University degree in economics/technical engineering or comparable professional education.
- Minimum 5 years of experience in Customer Success Management or professional experience.
- More than 10 years in comparable roles in a global service organization working in interaction with customer care, logistics & supply chain, field service, technical development, quality and sales departments.
- Significant knowledge regarding rollout and steering of products and services, especially in markets like energy, automotive, hardware/software or telecommunications.
- Excellent command of English and ideally other European languages for conducting negotiations; German is a plus.
- Strong ability to manage complex international customers in Aftersales and balance both external and internal stakeholder demands.
- Stress resistant and solution-oriented personality considering challenges as motivation.
- Outstanding communication skills, empathy and intercultural competences.
The position is assigned to grade J according to the Elli function grading.#J-18808-Ljbffr
Senior Customer Success Manager (all genders) Arbeitgeber: Elli
Kontaktperson:
Elli HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Customer Success Manager (all genders)
✨Tip Number 1
Familiarize yourself with the latest trends in e-mobility and energy solutions. Being knowledgeable about the industry will not only help you in interviews but also show your genuine interest in shaping the future of energy.
✨Tip Number 2
Network with professionals in the Customer Success field, especially those who have experience in international roles. Engaging with others can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific KPIs and SLAs you've managed in previous roles. Highlighting your experience with performance metrics will demonstrate your capability to secure quality in daily operations.
✨Tip Number 4
Showcase your intercultural competencies by sharing examples of how you've successfully managed complex international customers. This will illustrate your ability to balance stakeholder demands effectively.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Customer Success Manager (all genders)
Tipps für deine Bewerbung 🫡
Understand the Company: Familiarize yourself with Elli and its role within the Volkswagen Group. Highlight your understanding of their mission to shape the energy world and how your experience aligns with their goals.
Tailor Your CV: Customize your CV to emphasize your relevant experience in Customer Success Management, particularly in global service organizations. Make sure to showcase your achievements in managing complex international customers and driving aftersales success.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for e-mobility and the energy transition. Discuss specific examples from your past roles that demonstrate your ability to implement KPIs and SLAs effectively.
Highlight Language Skills: Since excellent command of English and other European languages is essential, make sure to clearly state your language proficiency in your application. If you speak German, be sure to mention it as a plus.
Wie du dich auf ein Vorstellungsgespräch bei Elli vorbereitest
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in Customer Success Management. Highlight specific examples where you successfully managed key accounts and improved customer satisfaction, as this is crucial for the position.
✨Demonstrate Your Knowledge of the Industry
Familiarize yourself with the energy and e-mobility sectors. Discuss trends, challenges, and innovations in these fields to show that you are not only knowledgeable but also passionate about shaping the future of energy solutions.
✨Prepare for Intercultural Communication
Given the international nature of the role, be ready to demonstrate your intercultural competencies. Share experiences where you successfully navigated cultural differences and built strong relationships with diverse stakeholders.
✨Emphasize Your Problem-Solving Skills
Stress your ability to handle complex situations and find solutions under pressure. Provide examples of how you've turned challenges into opportunities, showcasing your stress resistance and solution-oriented mindset.
