Marketing Specialist

Are you early into your digital marketing career? Are you looking for a role where you can make a measurable impact on the customer experience of big brands? Do you have a curiosity for new technology? If you’re interested in becoming a part of one of the fastest growing teams at Emarsys, read on…

We’re looking for talented individuals who are keen to learn, be challenged and solve problems whilst driving results for our customers. You will have the opportunity to work as part of a world class Strategic Services team in a customer-facing role where you will be encouraged to develop and grow in a fast-paced environment.

YOUR AREA OF RESPONSIBILITIES
The Customer Experience Specialist is the nucleus of our Strategic Services organisation. As a CXS you will:

• Be a platform expert and be responsible for running live enablement sessions for customers on various tools in the platform
• Working inside of strategic roadmaps, help big brands to deliver lifecycle marketing automations and manage email campaigns
• Be able to adapt automation program flows to flex to the customer’s needs
• Work closely with Consultants in full-day strategic workshops for our larger customers and across ongoing Strategic projects
• Be a day-to-day contact and trusted adviser for our ongoing project-based customers where you will own most of the project and develop automation program concepts along the way
• Run our established Collaborative Concepting framework to define marketing automation journeys and bring them to life in our platform
• Analyse campaign performance and provide regular performance reports to customers
• Champion some of the most advanced areas of our platform, including AI-driven functionality

YOUR PROFILE

• You have a minimum of 12 months work experience in digital marketing, either brand-side or agency-side, with a foundation level understanding of CRM marketing, customer lifecycle and retention marketing
• Whilst not a prerequisite, previous hands-on experience with a marketing automation tool is preferred
• You are an avid and fast learner who can think on the spot and use your initiative to solve problems
• You are enthusiastic about digital marketing and marketing automation
• You have strong organisational skills and an ability to prioritise workload and personal time management
• You thrive when working within closely collaborating teams and carry a strong work ethic
• You are a sociable, enthusiastic team player who is happy to lean on others for help, guidance and collaboration
• You enjoy having direct contact with customers and customer-facing teams
• You are fluent in German (prequisite) and English
• You are highly computer literate
• You are happy to travel
• Day to day remote location to Berlin (Germany based) would be accepted

WHAT WE OFFER

• Join a dynamic but close-knit team with a fresh perspective in a digital marketing SaaS company
• Opportunity to grow into a Consultant role based on personal performance and development
• An inspiring and empowering company culture: working alongside talented, friendly and passionate people
• A well-designed onboarding plan: we set you up for success and support your career with on-going training and development
• A modern Office with a Community area with cooking facilities and ping-pong table as well as sports room
• Great benefits such as regular company breakfasts, coffee & drinks, employee bonus card or membership at Urban Sports, subsidized company pension shemes, regular team events, preventive health measures, 2 corporate volunteering days per annum and much more

At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality.

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