Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
FĂĽr Unternehmen Auf einen Blick
- Aufgaben: Join us as a Werkstudent and dive into customer experience and digital marketing automation.
- Arbeitgeber: Emarsys is a global leader in AI-driven marketing solutions, fostering innovation and collaboration.
- Mitarbeitervorteile: Enjoy remote work flexibility, a dynamic office environment, and opportunities to learn from industry experts.
- Warum dieser Job: Gain hands-on experience in digital marketing while working with a diverse team in a supportive culture.
- Gewünschte Qualifikationen: Pursuing a Bachelor’s or Master’s degree with a passion for digital marketing and strong communication skills.
- Andere Informationen: Work closely with experienced consultants and develop essential soft skills for your future career.
Customer facing, platform execution focused expert specialising in data-driven insight, lifecycle and AI marketing automation and best practice in journey based communications. Runs collaborative automation concepting with alongside CX Consultant and designs journeys across multiple digital touchpoints. You will develop a deep understanding of complex consumer journeys that align to the Emarsys technology; database segmentation; persona marketing; consumer lifecycle analysis; contact strategy & predictive data modelling.
YOUR AREA OF RESPONSIBILITIES
-
Assist in managing client engagements and services packages while also being able to provide consultancy on the CX journey and the design of automation concept, build, performance review and next steps. Learn to own and deliver our services packages which incorporate an element of CX program design and build in line with current capabilities
-
Become a platform expert and work inside of a strategic roadmap, help customers to deliver lifecycle marketing automations and manage omnichannel campaigns
-
Support with account deliverables and client relationship management – design of customer journeys, campaign/ program operations, overall performance reviews, account management, ensuring delivery alignment with contract terms
-
From a platform perspective, you will be tasked with helping to drive adoption of our Smart Insights module, predict, loyalty solution and AI capabilities across our customer base. This will be achieved via the concepting and design of automations and subsequent reporting on performance
-
Operationally, the Student Customer Experience Specialist will also work across pre-sales and service – in close collaboration with the Customer Experience Consultants for retained customer work
-
You will be assisting with concepting and design (consulting) in the above areas of expertise and with the execution and delivery where relevant
YOUR PROFILE
-
Working towards a Bachelor’s or Master’s degree
-
Strong interest in digital marketing, ideally with first internship experience in that area
-
Strong written, verbal, and interpersonal skills to communicate complicated information clearly and simply in German and English
-
Ability to learn new concepts quickly and confidently
-
A passion for analysis, problem solving and troubleshooting
-
Ability to manage time and work remotely
-
A helpful and approachable persona
WHAT WE OFFER
In this role you can expect to learn:
-
How to work in a professional working environment in a global company
-
Working on a daily basis with a diverse team
-
Working with industry experts in a key specialized area of digital communications and marketing
-
Technical skills and the application of those skills to form the basis of daily routines
-
Problem solving, time management, prioritization and other “soft skills” essential to successful team-based professional careers
Emarsys is a globally matrixed organization. You will work in our Berlin office and report directly to Strategic Services Director EMEA, with a dotted line to our Regional Vice President of Services and Solutions EMEA. We offer remote working flexibility however in the spirit of our team-focused culture, we would encourage you to attend the office on occasion where possible to connect with your direct team members. Our work environment is dynamic, spacious and modern, and we encourage creativity and initiative in all areas of the business.
#J-18808-Ljbffr
Werkstudent Customer Experience Specialist (m/f/d) Arbeitgeber: emarsys eMarketing Systems
Kontaktperson:
emarsys eMarketing Systems HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Werkstudent Customer Experience Specialist (m/f/d)
✨Tip Number 1
Familiarize yourself with the Emarsys platform and its features. Understanding how to leverage Smart Insights, predictive data modeling, and lifecycle marketing automation will give you a significant edge during your application process.
✨Tip Number 2
Engage with current trends in digital marketing and customer experience. Being able to discuss recent developments or case studies in your interview will demonstrate your passion and knowledge in the field.
✨Tip Number 3
Network with professionals in the digital marketing space, especially those who have experience with customer journey design and automation. This can provide you with insights and potentially valuable connections that could help you land the job.
✨Tip Number 4
Prepare to showcase your analytical skills. Be ready to discuss how you've approached problem-solving in past experiences, as this role emphasizes analysis and troubleshooting within customer journeys.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Werkstudent Customer Experience Specialist (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the responsibilities and requirements. Highlight your relevant skills and experiences that align with the role of a Customer Experience Specialist.
Tailor Your CV: Customize your CV to emphasize your experience in digital marketing, customer journey design, and any relevant internships. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital marketing and your analytical skills. Mention specific examples of how you've successfully managed projects or contributed to team efforts in previous roles.
Showcase Your Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Consider including a brief example of how you effectively communicated complex information in the past.
Wie du dich auf ein Vorstellungsgespräch bei emarsys eMarketing Systems vorbereitest
✨Understand the Customer Journey
Make sure to familiarize yourself with the concept of customer journeys and how they relate to digital marketing. Be prepared to discuss how you would approach designing a customer journey and what factors you would consider.
✨Showcase Your Analytical Skills
Since the role emphasizes data-driven insights, be ready to share examples of how you've used data in past experiences. Highlight any relevant projects or internships where you analyzed consumer behavior or campaign performance.
✨Communicate Clearly in Both Languages
Given the requirement for strong communication skills in both German and English, practice explaining complex concepts in simple terms. You might be asked to demonstrate this during the interview, so think of examples that showcase your bilingual abilities.
✨Demonstrate Your Passion for Digital Marketing
Express your enthusiasm for digital marketing and automation. Share any personal projects, coursework, or internships that reflect your interest in the field, and be ready to discuss current trends in digital marketing.
