SAP Emarsys, is the omnichannel customer engagement platform, which empowers marketers to build, launch, and scale personalized cross-channel campaigns that drive business outcomes. By rapidly aligning desired business results with proven omnichannel customer engagement strategies — crowdsourced from leading brands across your industry — our platform enables you to accelerate time to value, deliver superior 1:1 experiences and produce measurable results fast.
(Adapting to our environment for office based, hybrid or remote working, we’ve hired and successfully onboarded a multitude of people across every division and region, developing ways of working to make sure new joiners feel part of our team. That being said, please let us know if you have any specific requirements as part of the recruitment process that will help us better accommodate you and improve your experience.)
The Senior Technical Consultant encompasses implementation consultancy, technical troubleshooting, and adoption support. You will play a key role in ensuring smooth onboarding, implementation, and platform adoption for our customers as you guide new clients through post-sale platform setup, customisation, and integration, while supporting existing customers in adopting new features.
As experts on the Emarsys platform, you will provide strategic advice for scalable and sustainable integrations, monitor platform usage, and help clients meet their marketing objectives. Additionally, Technical Consultants are instrumental in partner education and technical enablement, ensuring accurate scoping and smooth partner-led onboardings.
YOUR AREA OF RESPONSIBILITIES
- Lead new and existing client onboarding for ICP, non-ICP enterprise-grade customers, from platform provisioning to design, implementation and feature adoption of their Emarsys platform, with a team of internal specialists assigned. Help customers with re-implementations to close implementation gaps.
- Provide quality assurance for integrations and configurations to assure performant and effective deployments of use cases.
- Fully understand the client’s application environment and data in order to provide insightful and effective design recommendations for the integration process.
- Work closely with client’s technical teams to scope existing application environment and facilitate integration and implementation.
- Warrant quality of setup and implement best practices to reduce the burden on the Support organization post onboarding.
- Map customer objectives to Emarsys driven solution - promote Value and ROI through adoption and usage of our solutions.
- Ensure timely delivery of contract-based work, including Statement of Work (SOW) commitments, roadmaps, forecasts, and regular check-ins.
- Coordinate multiple engagements at different stages of implementation and maturity.
- Act as a technical thought leader by keeping up to date on new releases/product launches and industry trends.
- Partner with our Client Success organization to provide our customers with a seamless customer experience, helping to grow our customers and prevent churn.
- Engage with strategically important and enterprise-grade customers and 3rd parties, in our ICP and non-ICP space.
- Engage with agency partners to provide enablement, scoping assistance, and collaborative delivery, ensuring high-quality onboarding and successful platform adoption in partner-led projects.
- Support the Sales Organization and Services Consultants during pre-sales scoping by showcasing the value of Emarsys Professional Services, while building trust and credibility with clients.
- Provide mentorship to junior Technical Consultants and guide them in project execution, product expertise, and client communication strategies.
YOUR PROFILE
- Excellent project management skills, with a deep understanding of key performance indicators (e.g., billable vs. non-billable work, project budget KPIs).
- Profound technical proficiency, with knowledge of data flows, data strategy, and working with APIs and file-based imports/exports.
- Strong analytical skills and ability to identify gaps (processes, technical) and suggest optimizations for client’s workflows and strategy.
- Excellent written and verbal communication skills in both native language and English.
- Excellent presentation skills with the ability to deliver clear and compelling project updates to both internal teams and clients, and to translate technical requirements into business requirements and solutions.
- Hands-on mentality, able to assist customers in solving challenges and adopting the platform.
- Profound CRM/Marketing knowledge across multiple verticals. Ability to adapt expertise to new verticals and requirements.
- Strong interpersonal skills to collaborate across internal services functions, client project teams, Customer Success Managers (CSMs), and service consultants.
- Ability to translate business and technical requirements into a statement of work, outlining our and customer’s deliverables.
- Present adoption and implementation strategies and enablement to customers in 1:many engagements, optionally in conjunction with our Training Managers.
WHAT WE OFFER
- A fast-growing company with an international presence, innovative outlook and strong market position, combining the best aspects of a \"start-up\" mentality with the security (and resources) of an established multinational organization.
- The opportunity to work on a customised, complex and successful product with a focus on innovation.
- A learning environment that prioritises personal and professional development, allowing you to both learn from some of the best in the industry and shape your own career.
- An inspiring and positive environment where you will work with talented, open minded and passionate people.
- A commitment to hybrid and trust-based work.
- A modern office with great features as workplace and space to socialize and connect with colleagues (our office includes a fitness room, free drinks, table tennis and table football, roof terrace and much more).
- A competitive salary and additional performance related rewards.
- Comprehensive benefits: gympass, employee assistance program, health care offerings, lunch allowance, special leave and more.
- Events in and outside the office (massages, company breakfasts, after-work get-togethers and more).
At SAP Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our requirements we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality.
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