AV Service Sales Coordinator

Responsibilities

• Prepare and manage quotes for AV equipment, parts, box sales, and service-related requests.
• Support customer portal activity for equipment requests, quote submissions, box sales, purchase order follow-up, and required documentation.
• Review incoming requests for needed details such as part numbers, quantities, pricing, ship-to information, required dates, and customer purchasing instructions.
• Follow up with customers and internal stakeholders on quote approvals, documentation, and next steps.
• Enter and maintain accurate information in CRM and ERP systems, including customer requests, order details, job numbers, labor hours, budget allocations, and status updates.
• Coordinate internal order setup so customer purchase orders, quote documentation, job records, and order details are aligned before work proceeds.
• Maintain organized records and status visibility so Sales, Service Operations, Procurement, Logistics, and Finance can track current activity.
• Identify missing information, incomplete approvals, or other blockers and follow up until resolved.
• Work with Procurement to obtain vendor pricing, part availability, lead times, purchasing support, and order confirmations.
• Support purchase order creation, purchasing workflows, and vendor follow-up in accordance with internal processes.
• Coordinate with Logistics to track equipment shipments, delivery status, receiving confirmation, tracking information, and related documentation.
• Help ensure equipment is properly received in the system and associated with the correct job, order, or customer request.
• Support billing readiness by helping ensure customer purchase orders, quote approvals, receiving information, tracking details, and order documentation are complete.
• Coordinate with Finance and internal teams to resolve documentation gaps that could delay invoicing or order closure.
• Compile, update, and maintain sales reports, dashboards, order trackers, and internal status documents as needed.
• Serve as a coordination point between Sales, Service Operations, Procurement, Logistics, Finance, technical teams, vendors, and customers.

Requirements

• Experience in sales coordination, order processing, procurement coordination, customer service operations, or administrative support in a technical environment.
• Audiovisual industry experience or familiarity with AV equipment, service workflows, integration projects, or managed services preferred.
• Experience working in CRM, ERP, quoting, purchasing, order management, or customer procurement portal systems.
• Strong written and verbal communication skills with the ability to coordinate across multiple departments.
• Highly organized and detail-oriented, with strong documentation habits and accurate system updates.
• Ability to manage multiple open items, prioritize tasks, and keep work moving without constant supervision in a remote environment.
• Proactive, reliable, resourceful, and comfortable chasing down answers until issues are resolved.
• Core Competencies

Demonstrates expertise in sales coordination, order processing, and procurement within the audiovisual industry, ensuring accurate documentation and effective communication across departments.

Proficient in managing customer requests and maintaining organized records to support operational efficiency.

• Tools & Technologies
• CRM Systems
• ERP Systems
• Customer Procurement Portals
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