Business Operations Analyst

What Is Your Impact?

The Business Operations Analyst is responsible for analysis and assessment of daily operational metrics, reports, and projects servicing our client's needs.

This position will support Web TPA's clinical department, Communitas, with a focus on maintaining operational procedures, project management, reporting, administrative tasks, and account implementation support.

What Will You Be Doing?

• Provide analysis and reporting to support the clinical department within Communitas.
• Primary focus on continuous improvement to support needs and demands of clients.
• Update process and procedures and overall administrative tasks.
• Assist with clinical implementation as requested by Leadership.
• Support training initiatives and tasks as needed within Communitas.
• Assess situations quickly and create short-term solutions with long-term plans for improvement based on input from others combined with discoveries from data analysis.
• Address points of escalation by identifying root cause and analysis related to the day-to‑day operations within Communitas.
• Generate reports and data to identify trends and strategically partner with department leaders with a focus on current triggers including processes, procedures, and impact.
• Enable growth and capabilities through streamlining processes and systems.
• Participate in calls and meetings as requested with clients and leadership, serving as a Subject Matter Expert reading and reporting data to make necessary decisions.

Qualifications

• 4+ years of related work experience.
• Bachelor’s degree in Business Administration or related degree. Additional related equivalent work experience may substitute.
• Advanced reporting skills and significant experience working in Microsoft Word, Excel, and Power Point.
• Ability to multitask, prioritize responsibilities, and take initiative with current projects.
• Demonstrated flexibility with changing responsibilities.
• Proactive in asking questions, seeking clarification, and navigating ambiguity.
• Strong oral and written presentation/communication skills.
• Comfortable working across operational areas within the organization with key decision makers and leadership.
• Ability to work in ambiguity and present information in a way for others to understand.
• Master’s Degree preferred.

What We Can Offer YOU!

To support your wellbeing, comprehensive benefits are offered. As a Web TPA employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short‑ and long‑term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan includes employer contribution and employer match
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits available and a comprehensive wellness program
• General Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Equal Employment Opportunity

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission.

All qualified applicants will receive consideration for employment.

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