Commercial Management Analyst III

One of the world’s largest beauty groups, the Boticário Group is a Brazilian company with a presence in more than 40 countries.

It owns the brands O Boticário, Eudora, Quem Disse, Berenice?, Vult, O.

U. i, Dr.

JONES, Tô. que. tô, TRUSS, and the Beleza na Web marketplace, in addition to offering licensed products such as Australian Gold, Bio Oil, Nuxe, and Pampers, as well as its B2B division.

This interaction among different brands, products, platforms, franchisee networks, sales representatives, distributors, retailers, sellers, and suppliers forms the Boticário Group’s beauty ecosystem, which also offers digital business management solutions for the Brazilian retail sector through its brands Mooz, Casa Magalhães, and GAVB.

We have over 19,000 direct employees and more than 4,000 stores in 1,780 Brazilian cities.

• Job responsibilities
• Portfolio Management and Support: Manage a portfolio of franchisees, serving as the primary point of contact for support, questions, and guidance regarding FVC products.
• Franchisee Relations: Build and maintain close relationships with the franchisees in your portfolio, understanding their day-to-day needs and ensuring their satisfaction.
• Performance

Analysis: Monitor performance data and usage of FVC products within your portfolio, identifying areas of concern and opportunities for improvement to report to your manager.

• Strategy Execution: Support the implementation of strategies defined by leadership to maximize franchisees’ results, ensuring they understand and apply best practices.
• Monitoring and Reporting: Closely monitor your portfolio’s progress indicators (KPIs) against targets and prepare clear reports for follow-up.
• Expansion Support: Assist with the adoption and expansion of FVC products within your portfolio, presenting the benefits and helping with the process.
• Adhering to Quality Processes: Apply standardized customer service and management processes, ensuring efficient, high-quality service for the network.
• Feedback

Channel: Serve as the franchisee’s primary point of contact, collecting feedback, questions, and suggestions, and directing them appropriately to the responsible departments within the company.

• Internal Collaboration: Interact with support departments and other internal teams to ensure the prompt resolution of franchisees’ requests.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Business Management, or related fields;
• Ability to read and interpret data using SQL, Looker, and Tableau.
• Knowledge of Google Sheets tools (spreadsheets, presentations).
• Experience in creating and presenting executive materials.
• Experience with Artificial Intelligence tools (Notebook LM, Gemini, etc.).
• Ability to manage multiple tasks, prioritize work, and take the initiative to solve day-to-day problems.
• Ability to communicate clearly, effectively, and empathetically, both verbally and in writing.
• Ability to analyze performance data, identify basic patterns, and assist in problem-solving.
• A clear focus on helping clients succeed and achieve their defined goals and KPIs.
• Ability to build and maintain trusting relationships with franchisees and teammates.
• Interest in continuously learning about our products, processes, and the franchisee’s business.
• Flexibility to adapt to changes in processes and daily demands while maintaining focus and the quality of service.
• Flexibility for occasional travel, visits to franchisees, team meetings, and planning sessions.
• Our Benefits
• Here, your health is a priority
• Medical and dental insurance
• Prescription drug assistance
• Health vouchers for family members
• Free psychotherapy sessions
• Telemedicine and second medical opinions
• Free flu vaccine
• Health care programs
• To take care of your nutrition
• Meal vouchers or local restaurant discounts (depending on work model)
• Food vouchers
• Christmas food vouchers
• Ensuring Well-Being and Quality of Life in all aspects of life
• Gym and fitness studio membership plans
• Work-from-home allowance (hybrid and remote work models)
• Pet health insurance
• Birthday day off
• Up to 40% discount on our products
• Employee association (affiliations and partnerships, multi-brand store, Total Pass gym memberships, courses, and much more!)
• Travel and lodging program
• For the Family, our most precious asset
• Early childhood education allowance
• Child nutrition credit
• Nanny allowance
• School supplies allowance
• Legal, psychological, and social counseling
• Support for non-traditional parents
• Extended parental leave (180 days for mothers and 120 days for fathers)
• Transportation for your in-office commute
• Transportation and Parking Vouchers (hybrid and in-office models)
• Security for protection and financial peace of mind
• Life Insurance
• Support in the event of a parent’s death
• Private Pension Plan
• Payroll-deductible loans

*Benefit packages are configured according to eligibility rules.

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