CRM Account Manager

• CRM Account Manager
• Retention | Email & SMS | Klaviyo
• MAIN ACCOUNTABILITIES
• You will ensure the success of a multitude of high-revenue clients from a range of different niches.

Being able to generate results under pressure is key.

Poor results = poor client retention rates.

• You will be strategising, building, and executing Campaigns and Flows on Klaviyo and Attentive (Retention software), with the goal of growing returning customer revenue and LTV for clients.
• Building and maintaining a diverse portfolio of high-ticket clients.
• Communicating with your own clients regularly via Slack and Google Meet.
• We expect Account Managers to become 'specialised' in a core competency (for example, deliverability or SMS Marketing).

This helps maximise your value to the team and develops Soar's competitive advantages in the industry.

• Work closely with the Head of CRM to align on activity and progress.
• Provide expertise on current e-commerce best practices, including but not limited to; Retention strategies, creative, CRO, landing pages, product strategy, Shopify, analytical tools, etc.
• Keep up to date with e-commerce best practices of tomorrow through training, research, etc.
• Effectively communicate and collaborate across the Company.
• Think how our clients think.
• SUCCESS IN 6 MONTHS
• Have a proven performance consistently across your client base. Growing month-on-month returning customer revenue for your clients all while maintaining their brand image.
• Delivering impactful training sessions to the CRM team and mentoring them on a daily basis.
• Pushing management/leadership. Questioning the way we do things and bringing new ideas to the table on a weekly basis.
• The Head of CRM is overheard saying to the COO, "The new CRM Account Manager is smashing it, we'd never have been able to take on this calibre of client without them…"
• SUCCESS IN 12 MONTHS
• Have an immaculate track record in driving results for your client base.

At this point, you'll probably have a few clients where you've completely transformed their brand and lives.

• Be in a position where a whale-sized client comes through the doors and management have no hesitation in assigning them to you (as you can handle anyone and anything).
• Have played a key role in implementing new processes or technologies within the CRM department that's improved client satisfaction, employee engagement, or agency profitability.
• You will have progressed up the ranks to a Senior Account Manager role.
• SUCCESS IN 24 MONTHS
• You will have made a name for yourself in the e-commerce industry.
• Have implemented a handful of new processes or technologies that have forever changed the way we do things.
• You will have made a huge impact in the upskilling of media buyers to the point where anyone in the team will be able to handle a whale client.
• ATTITUDE: YOU
• Will take complete ownership of your successes and failures.
• Are entrepreneurial with the ability to see the bigger picture.
• Have a proactive approach.
• Have exceptional attention to detail.
• Confident in building long-term relationships with your client base.
• Are able to self-manage and prioritise tasks efficiently.

EXPERIENCE & SKILLS

• You need at least 2 years of experience running CRM/Email Marketing for e-commerce brands at a high level.
• Previous agency experience is ideal. If not, you must have experience within a 7-8 figure e-commerce brand.
• A broad understanding of Shopify and e-commerce.

If you've never heard of Klaviyo, Shopify, Attentive, or Triple Whale then this role won't be for you.

You must have extensive knowledge of the operations and advertising strategies of high-level ecom brands.

• Top‑notch research skills. With the need to pivot from client to client, you'll need to be able to do in‑depth research and get up to speed on the industry and market quickly.

BENEFITS OF WORKING AT SOAR

• Our incredible client base.

We work with a wide range of companies, spanning multiple niches and continents.

You will be working in collaboration with some of the fastest‑growing and most established DTC e‑commerce companies in the world.

• Building your skills.

Our diverse service offering and client base ensure that no two days are the same - with opportunities to broaden your skillset at every turn.

We're committed to ensuring that all of our team are constantly developing and evolving toward their own personal goals and you would be no exception.

• Ongoing mentoring.

You will get many hours of 1‑on‑1 coaching/mentorship with our senior management team, and learn to expertly advertise DTC brands which is an incredibly sought‑after skill.

• Start‑up sensibilities. You have the rare opportunity to work with a 3‑year‑old agency and have a huge impact on how we do things.
• Flexible, hybrid working. We're a modern agency, with trust and respect for everyone who works here. As such, we offer the option to work from our vibr
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