HEAD OF OPERATIONS (Full-Time | Hybrid | Poland)

• HEAD OF OPERATIONS (Full-Time | Hybrid | Poland)
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The role

You will work with a fast-growing European brand experience company that is transforming how businesses present themselves in physical spaces.

Founded in 2014, the company designs and manufactures custom logo signage at scale, serving customers across Europe through multiple consumer brands.

With offices in Germany, Poland, and Sweden, the company combines people, technology, and operational excellence to become the industry's first truly scalable player.

As Head of Operations, you will lead the transformation of the company's operational infrastructure by designing scalable processes, optimizing workflows, and implementing AI-driven systems.

You will oversee multiple operational teams while driving efficiency, profitability, and long-term business growth.

Position: Head of Operations (Full-Time)

Seeking an experienced and strategic Head of Operations to lead cross‑functional operations across Design, Warehouse, Assembly, and Service Coordination.

The ideal candidate is an operational leader with strong financial acumen, exceptional people‑management skills, and experience building scalable systems within fast‑growing companies.

This role will play a key part in driving operational excellence while helping the business transition toward AI‑native workflows and automation.

Responsibilities

• Lead day‑to‑day operations while continuously improving performance across cost, speed, and scalability.
• Design, optimize, and implement operational processes, workflows, automations, and software solutions that improve efficiency.
• Manage, coach, and develop teams across Design, Warehouse, Assembly, and Service Coordination.
• Define and implement operational KPIs across departments while owning operational budgets and improving company profitability.
• Drive strategic operational initiatives that support long‑term company growth and scalability.
• Lead the company's transition toward AI‑agentic workflows, automation, and AI‑native operational systems.
• Identify operational bottlenecks and implement scalable solutions that improve execution and customer experience.
• Partner with leadership to build a high‑performance operational culture focused on continuous improvement.

Requirements

• 5+ years of experience leading operations within digital‑native, manufacturing, operations, logistics, or high‑growth companies.
• Proven experience designing and scaling complex operational systems, workflows, and business processes.
• Strong ability to balance strategic thinking with hands‑on operational execution.
• Experience managing multiple cross‑functional teams.
• Strong financial acumen, including experience managing budgets and interpreting P&L / profit contribution metrics.
• Excellent leadership skills with the ability to motivate and develop high‑performing teams.
• Strong analytical and problem‑solving skills with a data‑driven mindset.
• Experience driving operational transformation through automation, AI tools, or emerging technologies is highly preferred.
• Interest or experience building AI‑native workflows, AI agents, automation systems, or similar technologies.
• Strong prioritization and execution skills with the ability to drive initiatives to completion.
• Fluent English (C1 or above) is required.
• German or Polish is a plus.
• Location Requirements (Important)
• This role is based in Wrocław, Poland.
• Candidates currently living anywhere in Poland are welcome to apply, provided they are willing to relocate to Wrocław.
• This is a hybrid / primarily on‑site position. The expected office attendance can be discussed during the interview process with the hiring manager.

About Us

Our client is a fast‑growing European company specializing in the design and manufacturing of custom logo signage for businesses across the continent.

With operations spanning Germany, Poland, and Sweden, the company is redefining its industry through scalable operations, innovative technology, and AI‑driven transformation.

The team is committed to building world‑class operational systems that enable sustainable growth while maintaining exceptional quality and customer experience.

Why Join?

• Join one of Europe's fastest‑growing companies in its industry.
• Lead the operational transformation of a rapidly scaling business.
• Play a key role in implementing AI‑native operational systems.
• Work alongside ambitious leaders focused on innovation, efficiency, and long‑term growth.
• Make a direct impact on company strategy, scalability, and profitability.
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