Labcorp Genetics Customer Service Support Representative I- Remote

Company Overview

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. With a focus on science, data, technology and a large laboratory network, we advance diagnostics, accelerate innovation and address some of the world’s most important health challenges.

Position: Customer Service Support Representative I - Remote

Work schedule: Monday-Friday 8:30am - 5:00pm PST / 9:30am - 6:00pm MST / 10:30am - 7:00pm CST / 11:30am – 8:00pm EST

Shift difference: 11:30am EST - 8pm EST

Responsibilities

• Handle a high volume of outbound calls and occasional inbound calls regarding account balances, billing inquiries, and payment options.
• Review reports and patient accounts to determine appropriate account resolution actions.
• Research and resolve billing, insurance, and account‑related issues.
• Initiate payment plans for patients with outstanding balances.
• Utilize multiple resources to resolve patient inquiries while on the phone.
• Maintain performance goals.
• Become proficient with processes after completing structured training.

Minimum Qualifications

• High School Diploma or GED equivalent.
• One year or more of healthcare‑related call center customer service experience.

Preferred Qualifications

• Three months or more of XIFIN experience.
• One year or more of call center or healthcare‑related customer service experience.
• One year or more of medical billing, insurance claims, and explanation of benefits (EOB) experience.
• One year or more of patient billing experience.
• One year or more of women’s genetics, health and oncology experience.
• One year or more of molecular testing reimbursement experience.
• One year or more of Medicare and Medicaid experience.
• Bilingual in English and Spanish.

Additional Job Standards

• Strong verbal and written communication skills.
• Explain complex women’s health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy.
• Establish protocols and procedures; cross‑functional collaboration.
• Work and learn in a fast‑paced environment.
• Attention to detail and focus.
• Team‑oriented mindset with the ability to work independently.
• Excellent organizational skills.
• Proficiency navigating multiple computer screens and applications.
• Alpha‑numeric data entry proficiency.
• Explain billing or account information clearly and professionally.
• Energetic, passionate customer service.
• Customer‑focused problem solving and resolution skills.
• Adherence to confidentiality, privacy, and regulatory compliance requirements.

Application Window Closes: 7/23/2026

Pay Range: $17.75–$21.00 per hour

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including medical, dental, vision, life, STD/LTD, 401(k), paid time off or flexible time off, tuition reimbursement, and employee stock purchase plan. Employees scheduled to work less than 20 hours, as well as casual, intern and temporary employees, are eligible only to participate in the 401(k) plan.

Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. Employment decisions are based on the needs of the business and the qualifications of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other legally protected characteristic. All qualified applicants with arrest or conviction records will be considered in accordance with applicable law.

Accessibility

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact Labcorp Accessibility. For more information about how we collect and store your personal data, see our Privacy Statement.

We encourage all to apply.