Manager Desktop Support & Windows Administration

Manager Desktop Support & Windows Administration

Position at EMBL headquarters in Heidelberg, with responsibilities covering satellite sites in Barcelona, Rome, Grenoble and Hamburg.

About IT Services

IT Services operates and supports the IT infrastructure and services at EMBL headquarters and laboratory sites.

Key Responsibilities

• Leading and supporting the team in delivering excellent IT support to EMBL’s internal users across Mac, Windows and Linux desktop, mobile devices and complementary Windows server infrastructure.
• Standardising and automating IT support processes and service delivery across all supported platforms.
• Continuously improving the integration of desktop and mobile computing with EMBL’s high‑performance backend IT infrastructure and support processes.
• Coordinating the development and operation of EMBL’s Windows backend infrastructure, including Active Directory, Exchange, enterprise databases, Windows security and related systems.
• Coordinating the development and operation of EMBL’s Virtual Desktop Infrastructure (VDI) service.
• Coordinating administrative and scientific projects based on Windows Server infrastructure.

Requirements

• At least 3 years of experience in a professional IT support organisation, supporting large and heterogeneous IT infrastructures (1,000+ users).
• Experience in systems management, deployment, automation and integration across a heterogeneous enterprise IT landscape.
• Broad knowledge of technologies to manage, monitor and secure a complex enterprise IT environment.
• Strong analytical and problem‑solving skills to effectively support internal customers.
• Excellent communication skills and ability to work collaboratively across teams.

Additional Desired Experience

• Professional expertise in managing Windows / Microsoft 365 environments in a corporate setting, including user management, system/software deployment and mail server administration.
• Previous managerial or project management experience.

Benefits and Working Conditions

Contract length: 3 years (renewable up to 9). Salary: Grade 7 or 8, monthly 5.2‑6k EUR net, excluding pension and health insurance contributions.

• Financial incentives: salary free of income tax, family and child allowances, annual salary review, pension scheme, death benefit, long‑term care, accident‑at‑work and unemployment insurances.
• Flexible working arrangements.
• Private medical insurance for you and your immediate family.
• Generous time off: 30 days annual leave per year, in addition to public holidays.
• Relocation package including installation grant (if applicable).
• Campus life: free shuttle bus (select sites), on‑site library, subsidised on‑site gym and cafeteria, casual dress code, extensive sports and social club activities.
• Family benefits: kindergarten (Heidelberg), child sick leave, paid maternity/parental leave and monthly family and child allowances.
• Benefits for international newcomers: visa exemption, education grant for private schooling, financial support to travel back to your home country every second year and a monthly non‑resident allowance.

Equal Opportunities

EMBL is an inclusive, equal‑opportunity employer, committed to diversity and gender balance. We actively encourage applications from all genders and cultures, ethnic groups and all demographics to help avoid bias and oversights.

Closing Date

13/12/2025

How to Apply

Submit cover letter and CV through our online system. Applications close at 23:59 CET on the date shown. We aim to provide a response within two weeks after the closing date.