Staff Education Services Operations Specialist in München

Job-ID: Category: Software ServicesLocation: MÜNCHEN, Bavaria, GermanyWorkplace: HybridSchedule: Full timePosted: In This Role, Your Responsibilities Will Be:Commercial Leadership & Business GrowthOwn and deliver regional Education Services revenue, bookings, margin, utilization, and growth targets.Develop and execute a multi-year regional business growth strategy aligned with corporate objectives.Drive pipeline generation and conversion activities to achieve and exceed KPIs.Identify new market opportunities, customer segments, and expansion strategies to increase training and certification adoption.Lead forecast planning, quarterly business reviews, and performance reporting for regional leadership.Proactively identify risks to target attainment and implement corrective actions to ensure business delivery.Strategic Sales PartnershipBuild trusted relationships with regional Sales Leaders, Account Managers, Customer Success teams, and Business Unit leaders.Partner with sales teams on strategic opportunities and account planning activities to drive training attach and expansion revenue.Influence and enable sales teams to position Education Services as a key component of customer success and digital transformation initiatives.Participate in customer executive briefings, commercial negotiations, and strategic account reviews.Develop and present compelling business cases and value propositions to customer leadership teams.Channel & Distributor ManagementOwn the regional distributor strategy for Education Services.Develop, manage, and grow distributor relationships to increase market coverage and revenue generation.Establish performance metrics and business plans with distributors, monitoring execution and results.Conduct regular business reviews with distributors and channel partners to drive accountability and growth.Identify underperforming relationships and implement recovery or replacement strategies when required.Authorized Training Partner (ATP) DevelopmentIdentify, recruit, onboard, and develop Authorized Training Partners (ATPs) across the region.Establish annual business plans and performance targets for ATPs.Monitor ATP performance against revenue, quality, utilization, and customer satisfaction KPIs.Drive ATP capability development and certification readiness to ensure consistent delivery quality.Lead contract negotiations, renewals, compliance audits, and performance reviews for ATP partners.Expand the ATP network strategically to support regional growth objectives.Customer & Executive EngagementBuild and maintain strong executive-level relationships with key customer stakeholders.Present training and workforce development proposals to leadership teams and decision-makers.Lead complex commercial discussions, contract negotiations, and enterprise training agreements.Act as the escalation point for high-impact customer issues and ensure timely resolution.Manage difficult customer situations and conflicts professionally while protecting long-term business relationships.Stakeholder Management & InfluenceInfluence cross-functional teams to support regional business objectives without direct authority.Provide regional market intelligence and customer insights to leadership, marketing, portfolio, and content teams.Collaborate with product, marketing, and sales organizations to align go-to-market activities.Represent Education Services in regional leadership discussions and strategic planning initiatives.Who You Are:You build partnerships and work collaboratively with others to meet shared objectives. You create and implement strategies that anticipate future opportunities and translate vision into business results. You communicate complex ideas clearly and effectively to diverse audiences, including executive stakeholders, and adapt your approach to gain commitment and support. You consistently achieve results, even in challenging situations, by balancing customer needs, business priorities, and long-term growth objectives.For This Role, You Will Need:Key CompetenciesStrategic Business DevelopmentRevenue Growth & KPI AchievementChannel Partner ManagementAuthorized Training Partner DevelopmentExecutive Stakeholder ManagementCommercial Negotiation & ClosingInfluencing Without AuthorityConflict ResolutionSales Enablement & Account PlanningMarket Development StrategyBusiness Forecasting & AnalyticsCustomer Relationship ManagementEntrepreneurial MindsetResults OrientationStrong "Go-Get-It" Attitude and Growth MindsetWilling and able to travel up to 15% Preferred Qualifications That Set You Apart:3+ years of experience in business development, channel management, sales, account management, or training services.Proven track record of exceeding revenue and growth targets.Experience managing distributors, channel partners, or indirect sales networks.Strong executive presence with experience presenting to decision-makers and customer leadership teams.Demonstrated success in negotiating complex commercial agreements and resolving business conflicts.Experience developing strategic business plans, forecasting, and managing KPIs.Strong financial acumen with the ability to analyze business performance and identify growth opportunities.Fluent in German and English, with excellent verbal and written communication skills.Our Culture and Commitment To YouAt Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.About the companyWHY EMERSONOur Commitment to Our PeopleAt Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.Accessibility Assistance or AccommodationIf you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: EMERSONEmerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!No calls or agencies please.