Job Purpose A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally-friendly and technologically advanced fleet of over 250 aircraft.
Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.
Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.
Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction.
Monitor import cargo receipt and breakdown; resolving any related issues.
Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies.
Update flight handling reports including identification and monitoring of irregularities and discrepancies.
Dispatch post flight information to the correct departments in a timely manner.
Receive and process cargo telephone reservation requests in a prompt, accurate and efficient manner.
Resolve customer queries, complaints and claims, including those escalated by Cargo Agents.
Complete administrative duties as directed by the Cargo Supervisor, including data entry, statistics and reports.
Provide support, guidance and coaching to Cargo Agents.
Provide operational support and cover operational duties as directed by the Cargo Supervisor
ULD control reg with GHA/NOMAD.
Qualification
Good standard of secondary education
A minimum of 2 years’ experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent)
Knowledge of Dangerous Goods regulations and ideally hold a DG certificate
Knowledge of Weight & Balance procedures and Live Animal Regulation
Proficient in Microsoft Word/ Excel/ Outlook.
Fluency in written and spoken French and English.
Applications from staff who have not completed 12 months’ service in their current position will not be considered.
Candidates must have the legal right to live and work in Switzerland. The Company will not assist with obtaining work permits.
Salary & benefits Competitive Salary
At Emirates, we believe it is important that we reward our colleagues for helping us to be the largest and one of the most successful airlines in the world. Some of the benefits you can look forward to include a competitive basic salary along with allowances including shift pay, transport and meal allowances. Every November we will reward you with a guaranteed bonus and each May we operate a non contractual profit share scheme. Of course we want to make sure are happy and healthy so we have a host of benefits, such as private medical insurance, a health cash plan, employee assistance programmes and generous annual leave benefits available to you from day one. You will also be able to spend your time off travelling the world as you will have access to discounted flights and hotels all around the world.
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Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.
Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.
Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction.
Monitor import cargo receipt and breakdown; resolving any related issues.
Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies.
Update flight handling reports including identification and monitoring of irregularities and discrepancies.
Dispatch post flight information to the correct departments in a timely manner.
Receive and process cargo telephone reservation requests in a prompt, accurate and efficient manner.
Resolve customer queries, complaints and claims, including those escalated by Cargo Agents.
Complete administrative duties as directed by the Cargo Supervisor, including data entry, statistics and reports.
Provide support, guidance and coaching to Cargo Agents.
Provide operational support and cover operational duties as directed by the Cargo Supervisor
ULD control reg with GHA/NOMAD.
Qualification
Good standard of secondary education
A minimum of 2 years’ experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent)
Knowledge of Dangerous Goods regulations and ideally hold a DG certificate
Knowledge of Weight & Balance procedures and Live Animal Regulation
Proficient in Microsoft Word/ Excel/ Outlook.
Fluency in written and spoken French and English.
Applications from staff who have not completed 12 months’ service in their current position will not be considered.
Candidates must have the legal right to live and work in Switzerland. The Company will not assist with obtaining work permits.
Salary & benefits Competitive Salary
At Emirates, we believe it is important that we reward our colleagues for helping us to be the largest and one of the most successful airlines in the world. Some of the benefits you can look forward to include a competitive basic salary along with allowances including shift pay, transport and meal allowances. Every November we will reward you with a guaranteed bonus and each May we operate a non contractual profit share scheme. Of course we want to make sure are happy and healthy so we have a host of benefits, such as private medical insurance, a health cash plan, employee assistance programmes and generous annual leave benefits available to you from day one. You will also be able to spend your time off travelling the world as you will have access to discounted flights and hotels all around the world.
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Cargo Agent - Switzerland Arbeitgeber: Emirates
Emirates ist ein herausragender Arbeitgeber, der seinen Piloten nicht nur eine erstklassige Karriere auf internationalem Niveau bietet, sondern auch ein Leben in der dynamischen Stadt Dubai ermöglicht. Mit einem steuerfreien Gehalt, einer umfassenden medizinischen Versorgung und großzügigen Familienleistungen, einschließlich Schulzulagen für bis zu drei Kinder, fördert Emirates eine positive Work-Life-Balance und kontinuierliche berufliche Entwicklung. Die Unternehmenskultur ist geprägt von Innovation und Exzellenz, was es zu einem attraktiven Ort macht, um als Pilot zu arbeiten und gleichzeitig die Welt zu erkunden.
