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- Aufgaben: Engage with customers through calls and emails, providing solutions and support.
- Arbeitgeber: Join EMS, a leader in medical and dental device innovation with over 40 years of excellence.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for growth and skill development.
- Warum dieser Job: Be part of a respected team that values customer service and precision in healthcare.
- Gewünschte Qualifikationen: 3-5 years in customer service, bilingual in Swiss German and French, tech-savvy.
- Andere Informationen: Located in beautiful Nyon, Switzerland, with a focus on teamwork and safety.
Das voraussichtliche Gehalt liegt zwischen 42000 - 60000 € pro Jahr.
Customer Service – After Sales (Swiss German)
As a market leader, EMS sets new standards in the design, manufacturing, and sale of devices used for medical and dental treatments. EMS products benefit from a tradition of flawless Swiss precision and craftsmanship.
Founded over 40 years ago, EMS offers valuable solutions in the following areas:
- Dental Prevention – Inventor of GBT (Guided Biofilm Therapy): evidence-based protocol for managing biofilm on teeth, soft tissues, and implants, and original technologies Airflow, Perioflow, and PIEZON.
- Urology – Market leader in endoscopic lithotripsy, EMS shapes the history and future of stone management with its LithoClast and LaserClast product range.
- Shock Wave Therapy – Inventor of RSWT (Radial ESWT) and developers of the Swiss DolorClast method for the effective treatment of musculoskeletal and dermatological conditions.
Respect, excellence, and customer orientation are core values of EMS.
Job Description
The role of the Customer Service After Sales is to ensure customer contact: answering phone calls, performing remote troubleshooting in French and Swiss German, billing, and shipping repair services.
Tasks Description
- Handle customer, partner, and subsidiary returns comprehensively.
- Ensure customer contact via email or phone (Swiss German required) and find solutions to their needs.
- Be capable of performing first-level technical troubleshooting support to resolve issues remotely (in tandem with tech support & First Level Coordinator).
- Enter necessary information into the CRM to ensure a smooth workflow and maintain good traceability of records.
- Assist the Sales team with certain technical requests.
- Place orders for the replacement of defective parts.
- Billing and shipping orders in the ERP.
- Backup loan management in the absence of the responsible person.
- Occasionally help with unpacking, disinfecting, and recording devices.
- Optimization of the Department: Active participation in action plans.
- Apply safety instructions.
Skills Description
- 3 to 5 years of experience in a similar role.
- Knowledge of ERP and CRM systems.
- Bilingual in German or Swiss German, very good level of French and English.
- Sought-after interpersonal skills.
- Service-oriented, responsive, flexible, and capable of working efficiently.
Information at a Glance
Job Title: Customer Service – After Sales (Swiss German)
Country: Switzerland
City: Nyon
Job Location: Nyon – SWITZERLAND – NYON – VUARPILLIÈRE
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Customer Service - After Sales (Swiss German) Arbeitgeber: Ems Company
Kontaktperson:
Ems Company HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Service - After Sales (Swiss German)
✨Tip Number 1
Make sure to highlight your bilingual skills in Swiss German and French during the interview. Since communication is key in this role, demonstrating your fluency will show that you can effectively handle customer inquiries.
✨Tip Number 2
Familiarize yourself with EMS products and their applications in dental and medical fields. Understanding the technical aspects of the products will help you provide better support and solutions to customers.
✨Tip Number 3
Prepare examples from your previous experience where you successfully resolved customer issues or improved processes. This will demonstrate your problem-solving skills and service-oriented mindset, which are crucial for this position.
✨Tip Number 4
Show your enthusiasm for working in a team environment. Since collaboration with the Sales team and technical support is part of the job, expressing your willingness to work together will make a positive impression.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Service - After Sales (Swiss German)
Tipps für deine Bewerbung 🫡
Understand the Company: Familiarize yourself with EMS and its core values, such as respect, excellence, and customer orientation. This will help you align your application with their mission and demonstrate your fit for the role.
Highlight Relevant Experience: Emphasize your 3 to 5 years of experience in customer service or a similar role. Be specific about your responsibilities and achievements, especially those related to technical troubleshooting and customer interaction.
Showcase Language Skills: Since the role requires bilingual proficiency in Swiss German and French, make sure to highlight your language skills prominently in your CV and cover letter. Provide examples of how you've used these languages in a professional context.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Customer Service After Sales position. Mention your familiarity with ERP and CRM systems, as well as your service-oriented approach.
Wie du dich auf ein Vorstellungsgespräch bei Ems Company vorbereitest
✨Showcase Your Language Skills
Since the role requires bilingual proficiency in Swiss German and French, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages to show your fluency and comfort.
✨Highlight Relevant Experience
With 3 to 5 years of experience required, make sure to discuss specific examples from your past roles that showcase your customer service skills, especially in technical troubleshooting and handling returns. Relate these experiences to the responsibilities outlined in the job description.
✨Understand EMS Products
Familiarize yourself with EMS's product range and their applications in dental and medical fields. Being knowledgeable about their technologies like GBT and RSWT will demonstrate your genuine interest in the company and its mission.
✨Emphasize Customer Orientation
Respect, excellence, and customer orientation are core values at EMS. Prepare to share examples of how you've gone above and beyond for customers in previous roles, showcasing your service-oriented mindset and ability to find solutions.
