Description:
- Provide CRM-related consulting services to assigned campus partners, including project-based and hours-based support.
- Support Slate system implementations and Slate-hosted communications development for partner institutions.
- Engage virtually with campus partners through Zoom and other web-calling tools while leading conversations and demonstrating concepts.
- Troubleshoot process and technical issues and recommend timely solutions for campus partner needs.
- Work with sensitive and legally protected student data and follow requirements for handling protected information.
- Represent Encoura professionally and maintain a high standard of integrity in all client interactions.
- Manage multiple projects and responsibilities at once while meeting agreed-upon deliverables and timelines.
- Share feedback with the VP of CRM Solutions on ways to improve the sales cycle, company brand, and client value.
- Provide insights on market trends, competitive threats, unmet needs, and opportunities to expand company offerings.
Requirements:
- 5-7 years of admissions experience in higher education.
- At least 3+ years of experience as a campus-based Slate Captain or CRM administrator for another admissions CRM platform.
- Flexibility in current full-time or part-time employment to accommodate remote calls with assigned campus partners.
- Ability to respond to campus requests quickly, usually within 24 hours and sometimes sooner depending on urgency.
- Strong demonstrated ability to problem-solve process and technical issues.
- Ability to maintain discretion and confidentiality with sensitive information and student records.
- Capacity to develop strategies that build CRM functionality and resolve campus partner issues.
- Comfort leading virtual conversations and demonstrating concepts through web-calling tools such as Zoom.
- Must be eligible to work in the U.S.
- Experience working with sensitive student data and knowledge of requirements for handling it is required.
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