product manager in healthcare

Описание:

Docplanner operates a patient-doctor marketplace that connects patients with doctors and clinics, helping people access reviews, manage bookings, and receive healthcare more easily. The company serves over 90 million patients monthly across 13 countries and supports more than 300,000 specialists.

Задачи:

• Own Doctor Success strategy and marketplace customer-base outcomes, including retention, churn, and reducing zero-booking doctors;
• Partner with Customer Success and Patient Marketing to improve the customer journey from onboarding through renewal;
• Design success journeys for different customer segments, specialties, and maturity levels;
• Own the business logic governing how doctors and clinics are ranked, matched, and surfaced across marketplace search and listings;
• Balance patient relevance, doctor outcomes, and commercial objectives, and define appropriate guardrails;
• Define evaluation frameworks, success metrics, and experiments to improve ranking quality;
• Own the roadmap and business logic for paid visibility products, including First Class and Media360;
• Make the value and ROI of paid visibility products transparent and repeatable for customers;
• Use SQL and analytics tools to answer questions, size opportunities, and validate decisions independently;
• Instrument products, define key metrics, and build dashboards and experiments;
• Form hypotheses, run A/B tests, analyze results, and iterate;
• Use Claude, Claude Code, Cursor, and AI prototyping tools for discovery, prototyping, PRD creation, and execution;
• Move from research and discovery to validation, launch, and iteration using AI-assisted workflows;
• Collaborate with Customer Success, Patient Marketing, Engineering, Data, Design, and country teams across markets;
• Use qualitative and quantitative research to inform decisions and optimize customer outcomes;
• Help evolve marketplace and AI-native product practices and improve the wider product organization.

Требования:

• 5+ Years of Product Management experience building digital consumer or marketplace products;
• Strong product thinking and a user-centric mindset;
• Commercial ability to connect product decisions to business outcomes;
• Excellent communication and stakeholder-management skills across commercial and technical audiences;
• Experience working cross-functionally with Engineering, Design, and Data teams;
• Extreme ownership and comfort operating in ambiguity and shaping products in emerging spaces;
• Fluent SQL skills and confidence querying large datasets independently;
• Ability to translate business logic into ranking, scoring, or matching logic and reason about trade-offs;
• Strong analytical and experimentation skills;
• Strong understanding of subscription marketplace metrics, including churn, retention, engagement, activation, ARPU, and lifetime value;
• Experience owning or improving retention and engagement metrics for a customer base;
• Understanding of two-sided marketplace dynamics and the balance between supply-side outcomes and consumer experience;
• Hands-on experience using AI tools in daily product workflows;
• Ability to move quickly from research and discovery to execution and launch;
• Nice to have: experience with search, ranking, relevance, recommendation, or matching systems;
• Nice to have: pricing, monetization, or visibility and ads products in a marketplace;
• Nice to have: customer success, retention, or supply-growth outcomes with commercial teams;
• Nice to have: healthcare, healthtech, wellness, or patient-engagement products;
• Nice to have: AI products powered by LLMs or conversational interfaces, including chat evaluation and prompt optimization.

Условия:

• Flexible hours, with usually only a couple of meetings weekly;
• 20/26 Days of paid time off depending on the contract;
• Additional paid day off for a birthday or work anniversary;
• Private healthcare plan with Signal Iduna, subsidized for family members;
• Multisport card co-financing;
• Access to iFeel online psychological support and counseling;
• Free English and Spanish classes;
• Remote or hybrid work model with a hub in Warsaw.