h3bAbout Anthropic /b /h3 pAnthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. /p h3About the role /h3 pThe IT Operations team keeps Anthropic running. We want every employee to do their best work without friction. We're hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment. Anthropic is growing fast, and IT needs to keep pace. That means onboarding at scale, automating repetitive work (including with Claude), and improving the day-to-day employee experience. You'll handle support across our mostly macOS environment and help with the operational work that lets us scale. You'll work closely with IT Engineering and Security, with room to grow into more technical infrastructure work over time. This isn't a scripted support role. You'll have real ownership, use your judgment to improve our processes, and grow with the team as we scale. /p h3Key responsibilities /h3 ul liTriage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person /li liDiagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian) /li liTroubleshoot device issues, including enrollment, configuration profiles, and policy enforcement /li liSupport access management and employee lifecycle workflows (onboarding, offboarding, reorgs) /li liHandle escalations that need cross-team coordination /li liJoin an on-call rotation for urgent issues outside business hours /li liProvide hands-on support for user technology, AV systems, conference rooms, and printers /li liCommunicate clearly with users at every technical level /li liWrite and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles /li liSpot patterns in support requests, surface recurring issues, and flag opportunities to automate /li liHelp streamline onboarding and other high-volume operations as we scale /li liContribute to automation efforts /li liMaintain and improve device management, identity, and access systems /li /ul #J-18808-Ljbffr
IT Support Engineer Arbeitgeber: EngineersOfAI
Helsing ist ein hervorragender Arbeitgeber, der eine offene und transparente Unternehmenskultur fördert, in der gesunde Debatten über den Einsatz von Technologie im Verteidigungsbereich willkommen sind. Als Financial Accountant haben Sie die Möglichkeit, in einem engagierten Team zu arbeiten, das sich für den Schutz unserer Demokratien einsetzt, während Sie gleichzeitig von umfangreichen Wachstums- und Entwicklungsmöglichkeiten profitieren. Die Lage in Europa bietet zudem ein dynamisches Umfeld, das innovative Ansätze zur Lösung komplexer Probleme unterstützt.
