EPFL, the École polytechnique fédérale de Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 worldwide in numerous academic rankings. EPFL has more than 6,500 staff members who bring to life the School’s three main missions: education, research, and innovation. The EPFL campus offers an exceptional working environment at the heart of a community of over 17,000 people, including nearly 12,500 students and 4,000 researchers from more than 120 different nationalities.
Manager of the Personality Violation Complaint Management System
Mission
Join EPFL and contribute to a respectful working and study environment where everyone knows who to turn to.
EPFL is implementing a new institutional framework for managing complaints related to personality violations and conflict management. You will first support its implementation, then ensure its operational management and daily coordination. Your role guarantees the proper coordination of the various internal and external stakeholders and ensures that this framework remains accessible, understandable, and service-oriented for the entire community.
This is a role with significant human impact, at the intersection of organisation, collaboration, and discernment, for someone who can combine procedural rigour with situational awareness.
Main Tasks and Responsibilities
Management and Coordination
- Ensure the operational coordination and daily monitoring of the system, cases, actions, and decisions, respecting deadlines and institutional procedures. - Coordinate the internal, coherent, diligent, and confidential handling of situations referred by the external body responsible for receiving complaints and conducting preliminary investigations, notably by convening the internal committee that analyses the investigation and its recommendations. - Serve as a point of contact and guidance for the main internal stakeholders and the external body. - Prepare and coordinate governance meetings of the system, draft minutes, and ensure traceability of follow-up and decision elements.
Cross-functional Collaboration and Continuous Improvement
- Work closely with units responsible for prevention, support, and assistance to ensure a coordinated and coherent approach. - Structure, document, and develop procedures, tools, and coordination methods of the system. - Participate in the evolution of the institutional framework for managing personality violations.
Reporting
Contribute to data consolidation, monitoring of indicators, and institutional reporting related to personality violations.
Profile
- University degree or equivalent in human resources, occupational psychology, management, occupational health, or a related field. - Experience in coordinating cross-functional systems or process management, ideally in an institutional environment or in supporting sensitive situations. - Experience in project management or continuous improvement is an asset. - Excellent organisational, coordination, and structuring skills for complex processes. - Service orientation and user experience awareness. - Very good interpersonal and communication skills in French and English, with ease in collaborating with diverse interlocutors in a sensitive environment. - Strong sense of confidentiality, discernment, and ethics, analytical mindset, and ability to synthesise.
We Offer
- A position where you will have the opportunity to build, analyse, and propose improvements to bring real added value - A stimulating, dynamic, and multicultural working environment within our Vice-Presidency for Human Development - Attractive working conditions promoting balance, development, and professional engagement.
Information
Start date: As soon as possible
Minimum workload: 80.00
Maximum workload: 100.00
Contract type: Permanent
Reference: 2325
jid3852417aen jit0728aen jpiy26aen
Manager of the Personality Violation Complaint Management System
Mission
Join EPFL and contribute to a respectful working and study environment where everyone knows who to turn to.
EPFL is implementing a new institutional framework for managing complaints related to personality violations and conflict management. You will first support its implementation, then ensure its operational management and daily coordination. Your role guarantees the proper coordination of the various internal and external stakeholders and ensures that this framework remains accessible, understandable, and service-oriented for the entire community.
This is a role with significant human impact, at the intersection of organisation, collaboration, and discernment, for someone who can combine procedural rigour with situational awareness.
Main Tasks and Responsibilities
Management and Coordination
- Ensure the operational coordination and daily monitoring of the system, cases, actions, and decisions, respecting deadlines and institutional procedures. - Coordinate the internal, coherent, diligent, and confidential handling of situations referred by the external body responsible for receiving complaints and conducting preliminary investigations, notably by convening the internal committee that analyses the investigation and its recommendations. - Serve as a point of contact and guidance for the main internal stakeholders and the external body. - Prepare and coordinate governance meetings of the system, draft minutes, and ensure traceability of follow-up and decision elements.
Cross-functional Collaboration and Continuous Improvement
- Work closely with units responsible for prevention, support, and assistance to ensure a coordinated and coherent approach. - Structure, document, and develop procedures, tools, and coordination methods of the system. - Participate in the evolution of the institutional framework for managing personality violations.
Reporting
Contribute to data consolidation, monitoring of indicators, and institutional reporting related to personality violations.
Profile
- University degree or equivalent in human resources, occupational psychology, management, occupational health, or a related field. - Experience in coordinating cross-functional systems or process management, ideally in an institutional environment or in supporting sensitive situations. - Experience in project management or continuous improvement is an asset. - Excellent organisational, coordination, and structuring skills for complex processes. - Service orientation and user experience awareness. - Very good interpersonal and communication skills in French and English, with ease in collaborating with diverse interlocutors in a sensitive environment. - Strong sense of confidentiality, discernment, and ethics, analytical mindset, and ability to synthesise.
We Offer
- A position where you will have the opportunity to build, analyse, and propose improvements to bring real added value - A stimulating, dynamic, and multicultural working environment within our Vice-Presidency for Human Development - Attractive working conditions promoting balance, development, and professional engagement.
Information
Start date: As soon as possible
Minimum workload: 80.00
Maximum workload: 100.00
Contract type: Permanent
Reference: 2325
jid3852417aen jit0728aen jpiy26aen
Manager of the Personality Violation Complaint Management System Arbeitgeber: EPFL
Die EPFL ist ein hervorragender Arbeitgeber, der eine inspirierende und unterstützende Arbeitsumgebung bietet, in der die persönliche und berufliche Entwicklung gefördert wird. Mit einem internationalen Team und einem Fokus auf operative Exzellenz haben Mitarbeiter die Möglichkeit, ihre Fähigkeiten in einem dynamischen Umfeld weiterzuentwickeln und an qualitativ hochwertigen Weiterbildungsprogrammen teilzunehmen. Die Lage in der malerischen Umgebung der Schweiz trägt zusätzlich zu einem ausgewogenen Arbeitsleben bei.
