We are currently partnering with a leading Swiss homecare and healthcare services provider seeking a Head of Customer Service to lead and further develop their customer service, patient coordination, and scheduling operations. This is a key leadership position responsible for ensuring an exceptional patient experience, efficient service delivery, and operational excellence across a growing healthcare organisation.
Responsibilities
Leading and developing the Customer Service and Scheduling functions, ensuring efficient and patient-focused operations
Overseeing all administrative and organisational processes throughout the patient journey, including stakeholder communication and escalation management
Ensuring accurate medical-administrative documentation, reimbursement processes, and regulatory compliance
Managing resource planning, nurse scheduling, and material coordination to ensure timely patient care
Driving process optimisation, KPI management, and the implementation of digital solutions to improve operational performance
Working closely with Nursing, Medical Quality, Pharmacy, Finance, and IT teams to support business growth and service quality
Qualifications
Several years of leadership experience in customer service, patient coordination, dispatch, or healthcare operations
Experience within healthcare, pharma, homecare, insurance, or a similarly regulated environment
Strong understanding of Swiss healthcare reimbursement processes (KVG/VVG) and medical-administrative documentation
Proven ability to lead teams, optimise processes, and drive operational excellence
Experience working with ERP systems and digital workflow tools; Dynamics 365 knowledge is advantageous
Strong organisational, analytical, and stakeholder management skills
Fluent German and English; French is a plus
Benefits
Attractive compensation package and career development opportunities
The opportunity to shape and scale a critical function within a growing healthcare organisation
A collaborative, patient-centred culture with a strong focus on quality and innovation
A dynamic environment where you can drive meaningful operational improvements and impact patient outcomes
If this opportunity interests you, please apply!
NOTE: Only shortlisted candidates will be contacted. Only candidates with the right to work in Switzerland can be considered (e.g., EU citizens or holders of a valid Swiss work permit).
#J-18808-Ljbffr
Responsibilities
Leading and developing the Customer Service and Scheduling functions, ensuring efficient and patient-focused operations
Overseeing all administrative and organisational processes throughout the patient journey, including stakeholder communication and escalation management
Ensuring accurate medical-administrative documentation, reimbursement processes, and regulatory compliance
Managing resource planning, nurse scheduling, and material coordination to ensure timely patient care
Driving process optimisation, KPI management, and the implementation of digital solutions to improve operational performance
Working closely with Nursing, Medical Quality, Pharmacy, Finance, and IT teams to support business growth and service quality
Qualifications
Several years of leadership experience in customer service, patient coordination, dispatch, or healthcare operations
Experience within healthcare, pharma, homecare, insurance, or a similarly regulated environment
Strong understanding of Swiss healthcare reimbursement processes (KVG/VVG) and medical-administrative documentation
Proven ability to lead teams, optimise processes, and drive operational excellence
Experience working with ERP systems and digital workflow tools; Dynamics 365 knowledge is advantageous
Strong organisational, analytical, and stakeholder management skills
Fluent German and English; French is a plus
Benefits
Attractive compensation package and career development opportunities
The opportunity to shape and scale a critical function within a growing healthcare organisation
A collaborative, patient-centred culture with a strong focus on quality and innovation
A dynamic environment where you can drive meaningful operational improvements and impact patient outcomes
If this opportunity interests you, please apply!
NOTE: Only shortlisted candidates will be contacted. Only candidates with the right to work in Switzerland can be considered (e.g., EU citizens or holders of a valid Swiss work permit).
#J-18808-Ljbffr
Head of Customer Service Arbeitgeber: EPM Scientific
Unser Unternehmen ist ein hervorragender Arbeitgeber, der sich durch eine dynamische und unterstützende Arbeitskultur auszeichnet. Mit einem starken Fokus auf die berufliche Weiterentwicklung unserer Mitarbeiter bieten wir umfassende Schulungs- und Aufstiegsmöglichkeiten, insbesondere in der innovativen Medizintechnologie für die Atemwegspflege. Die Position des Territory Managers in Süddeutschland ermöglicht es Ihnen, in einem bedeutenden Markt zu arbeiten, während Sie gleichzeitig einen positiven Einfluss auf die Patientenversorgung ausüben.
