Front Office Team Leader

- Reception Team Leader 100% - Morges VDWith us, you can make things happenMissions- Ensure daily supervision of services and continuity of operations- Guarantee quality, safety, and compliance with service standards- Manage and supervise teams with hands-on leadership- Coordinate front, back, and support activities according to priorities- Be the point of escalation in case of incidents (VIP, security)- Deploy and ensure compliance with procedures, SOPs, SLAs, and KPIs- Collaborate closely with the Facilities Supervisor and escalate complex issuesWhat characterizes you- 7 to 10 years of experience in a supervisory or lead role within a service environment- Solid experience in team management and operational steering- Excellent ability to manage priorities, arbitrate, and make decisions- Strong culture of quality, processes, and continuous improvement- Comfortable with service standards, performance, and procedures- Leadership, service-oriented mindset, and good communication skillsHere is what we offer you.- Equans Switzerland Facility Management AGAs a leading provider of global solutions for buildings and energy in Switzerland, we support the performance and sustainability of our clients and work together on the energy transition. Our services cover the entire life cycle of buildings, sites, infrastructures, and districts. As a market leader, our clients benefit from a range of services from a single point of contact as well as solutions for their projects developed in an integrated and team-based manner. We have a presence throughout Switzerland and employ people spread across 140 sites. This allows us to effectively implement projects that are both regional and nationwide. In addition to building technology and Facility Management, our offer also includes services such as energy supply, transport, security, and energy efficiency. We design, build, and implement projects that range from smart buildings to future-oriented power plants and modern workspaces.Equans Switzerland Facility Management AGRue des FlumeauxVaud jid7f8e76caen jit0728aen jpiy26aen