Auf einen Blick
- Aufgaben: Verantworte die gesamte Kundenreise und arbeite eng mit wichtigen Unternehmenskunden zusammen.
- Unternehmen: Schnell wachsendes KI-Startup in München mit einem dynamischen Team.
- Vorteile: Attraktives Gehalt, bedeutende Unternehmensanteile und Unterstützung für berufliche Weiterentwicklung.
- Weitere Informationen: Wachstumschance in einem spannenden, schnelllebigen Unternehmen.
- Warum dieser Job: Gestalte die Zukunft der Kundenbetreuung in einem innovativen Umfeld mit echtem Einfluss.
- Qualifikationen: Erfahrung im Customer Success oder ähnlichen kundenorientierten Rollen erforderlich.
Das prognostizierte Gehalt liegt zwischen 60000 - 80000 € pro Jahr.
Customer Success Manager | AI Startup | Munich, On-site
We’re partnering with a fast-growing AI company based in Germany that is building category-defining software for a massive market.
The team has already achieved exceptional early traction and is now scaling rapidly across DACH, with international expansion already firmly on the roadmap.
The company is backed by an outstanding team with experience from some of the world’s most respected tech and AI organisations, and is now entering a major growth phase.
With strong product‑market momentum already established, they are looking to add ambitious people who want to play a real part in shaping what comes next.
About the role
This is a true end-to-end Customer Success role with real ownership from day one.
You will be responsible for the full customer journey, working closely with high‑value enterprise clients from onboarding and workshops through to adoption, expansion, and long‑term account growth.
You will act as the main point of contact for customers, helping them realise clear business impact through stronger processes, measurable savings, and deeper product adoption.
The role sits close to product, sales, and engineering, meaning customer feedback will directly influence roadmap decisions and future development.
This is a chance to do more than manage accounts.
You’ll be joining at an early stage, helping to build the Customer Success function, shape internal processes, and grow into a much larger role as the company scales.
- What you’ll bring
- Experience in Customer Success or a similar customer‑facing role within B2B Saa S.
- Confidence working with enterprise customers and owning relationships end to end.
- A proactive mindset and the appetite to thrive in a high‑ownership environment where you build rather than inherit.
- Strong communication skills and the ability to build trust with senior stakeholders.
- A genuine interest in helping customers succeed and in translating their needs into real product improvements.
- What’s on offer
- Salary around €100,000 plus meaningful equity.
- The opportunity to join a high‑growth AI company at a pivotal stage.
- Real influence over customer strategy, process design, and product feedback.
- Support for industry events, training, and professional development.
- A role with significant scope, visibility, and long‑term growth potential.
- #J-18808-Ljbffr
Customer Success Manager Arbeitgeber: erg group
Als Mitglied des technischen Teams in einem aufstrebenden KI-Start-up haben Sie die Möglichkeit, an der Entwicklung einer bahnbrechenden Infrastruktur für Produktions-KI-Systeme zu arbeiten. Das Unternehmen bietet nicht nur ein wettbewerbsfähiges Gehalt von bis zu 150.000 € plus Eigenkapital, sondern auch eine dynamische Arbeitskultur mit regelmäßigen Team-Offsites in Europa und echten Karrierechancen. Hier können Sie Ihre Fähigkeiten in einem kleinen, agilen Team einbringen und an innovativen Lösungen arbeiten, die die KI-Branche revolutionieren.
