Technical Manager Customer Success (f/m/d)

• Ensure that the contractually agreed services are delivered to our red-carpet clients.
• Be accountable for the end to end holistic delivery of the agreed operational service.
• Manage the customer interface on all elements of the operational contract across internal functions, processes and people.
• Build a stronger relationship.
• Increase the understanding of the customer.
• Develop continuous improvement programs focused on enhancing the customer’s operational experience.

• Bachelor’s degree in Business Administration, Engineering or equivalent (e.g. industrial clerk, technical communication assistant)
• Min. 5 years’ experience in an international environment and in dealing with international customers
• Ideally experience in a data center or telecommunication sector
• Experienced in Customer Support, CRM, Service Management or equivalent
• Experienced in contract and SLA management, CSI and Process Management
• Good Knowledge in Customer management within IT, telecommunications or data center industry
• Excellent communication and interpersonal skills with a high customer focus
• Fluent in German and English

• Open door culture with short communications paths and flat hierarchies
• Personalized onboarding plan (buddy system), education programs
• Personal development options in a fast-growing environment
• Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
• Many extras like free drinks, fresh fruit, or cool team events

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