Senior Director Service Management m/f/d

Senior Director Service Management m/f/d

Apply remote type: Hybrid

Locations: Munich, Germany; Mannheim; Paris, France; Barcelona, Spain; Gothenburg, Sweden

Time type: Full time

Posted on: Posted 10 Days Ago

About the Role

We are looking for a Senior Director Service Management who will be instrumental in driving organizational excellence, customer centricity, exceeding customer expectations, and leading a diverse organization of over 150 professionals across various geographies.

This role secures highest efficiency and cost consciousness via automation and digitalization and provides high quality of service to customers through a qualified, service-minded, and competent service management organization.

The function will report to the VP Commercial Excellence Consumer Goods EMEA Business Unit.

We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. If this is you, we’d love to talk.

What You Will Do

• Define service management Business Unit strategy to drive optimization with measurable objectives.
• Lead service management functions in BU and transfer best practices across service management cross BU network.
• Lead and develop the service management organization in terms of efficiency and people.
• Contribute to the development of the overall business unit strategic plan.
• Accountable and responsible for the service management budget in the BU.
• Act as center of excellence: Identify and analyze benchmarks, communicate new trends within service management area, and connect with relevant functions (e.g., Global Supply Chain and GPO organization).
• Build on company size costs and ensure services are managed at world-class standard level.
• Represent BU customer logistics interests internally and externally and contribute to overall logistics strategy development and implementation.
• Own S&OP process in BU, ensure market intelligence excellence (demand signal), and prioritize supply in case of shortages.
• Develop and implement Value Added Services. Coordinate/lead logistic topics with International customers.
• Set and be responsible for targets/KPIs (such as Service Level, Forecasting Quality, Service Complaints, Distribution Costs, Drop Size, and Non/Slow Movers).
• Develop and implement activities including corrective actions together with relevant stakeholders to achieve agreed targets.
• Initiate and ensure implementation of continuous improvement in alignment with GPO and cost-saving projects.

Who You Are

• Bachelor’s Degree in a relevant field.
• At least 10 years of experience in a Senior Leadership role in Service Management (Director or Senior Manager), with a proven ability to guide large teams (100+ employees) to success in a matrix environment.
• At least 5 years of experience managing large-scale change initiatives and global digital transformation projects.
• Exceptional leadership with a proven ability to guide teams to success in a matrix environment.
• Excellent communication and interpersonal skills, with a passion for enhancing efficiency and customer centricity.
• Strong analytical and problem-solving skills, thriving in a fast-paced environment.
• A self-starter with a drive to challenge the status quo, maintaining a positive mindset.
• Ideally with expertise in managing SAP or similar platforms.
• Extensive experience in a global matrix organization, demonstrating the ability to thrive in a complex, multinational environment.
• Willingness and ability to travel.

The position can be based at any main Essity Consumer Goods offices in Europe.

Application End Date:

16 February 2025

Job Requisition ID:

Essity250483

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