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- Aufgaben: Lead and motivate the team to achieve cargo commercial goals and maximize performance.
- Arbeitgeber: Join Etihad Cargo, a leader in the aviation industry focused on innovation and customer satisfaction.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for growth and development.
- Warum dieser Job: Make an impact in a fast-paced industry while developing your leadership skills and building relationships.
- Gewünschte Qualifikationen: 7+ years in the cargo market, strong customer knowledge, and fluent English required.
- Andere Informationen: Experience in the European market is a plus; basic knowledge of GHA/warehouse handling preferred.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
Synopsis
In this role, you will guide, lead, and direct the market through effective management of the Etihad insource team with the cargo commercial and operational strategy to maximize results. Effective achievement of objectives by setting objectives for the insource team, developing and motivating the team to maximize individual and collective performance. You will drive continuous performance management and coaching to improve performance. You will comply with all relevant safety, security, quality, health, and environmental procedures to ensure a healthy and safe work environment.
Accountabilities
- Lead the implementation of EY Cargo commercial strategy in the respective market and for the respective accounts.
- Lead, manage, and coordinate the team to achieve agreed-upon targets according to the defined strategy and budget expectations.
- Develop, implement, and execute strong country, area, and account plans to maximize Etihad Cargo’s revenue, load factor, yield, and product mix.
- Lead, develop, manage and maintain a portfolio of customer contracts following Etihad Cargo’s segmentation model and commercial strategy.
- Performance steering the local sales, reservations, and customer service teams to maximize company reach and revenue potential.
- Develop, maintain, and steer customer relationships, including global key accounts (where the key account structure requires), regional key accounts, and local accounts at all levels.
- Manage sales costs, coach, direct and motivate the team. Measure Salesforce effectiveness and take action to improve quality and coverage.
- Collect, organize, provide feedback, and proactively act based on market intelligence. Identify opportunities and potential obstacles, and plan strategies to overcome any resistance.
- Use defined tools of KPI and SLA to ensure compliance with EYCC standards and service levels.
Education & Experience
- Minimum Diploma (2 years or more), bachelor’s degree or equivalent.
- Minimum of 7 years of work experience and experience in the Cargo market with strong customer knowledge.
- Extensive experience in the European market with strong customer knowledge.
- Fluent English – both written and spoken is essential.
- Strong cargo commercial experience.
- Basic knowledge and experience with GHA/warehouse handling.
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme, and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
To learn more, visit etihad.com
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent and contact .
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Area Manager Arbeitgeber: Etihad Airways
Kontaktperson:
Etihad Airways HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Area Manager
✨Tip Number 1
Familiarize yourself with Etihad Cargo's commercial strategy and objectives. Understanding their goals will help you align your experience and demonstrate how you can contribute to achieving those targets during the interview.
✨Tip Number 2
Network with professionals in the cargo industry, especially those who have experience with Etihad or similar companies. Building connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams and managed performance in previous roles. Highlighting your leadership skills and ability to motivate others will be crucial for this position.
✨Tip Number 4
Stay updated on market trends and challenges in the cargo sector, particularly in Europe. Being knowledgeable about current issues will show your commitment and readiness to tackle potential obstacles in the role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Area Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Area Manager position. Understand the key responsibilities and required skills, especially focusing on leadership, performance management, and customer relationship development.
Tailor Your CV: Customize your CV to highlight relevant experience in the cargo market and any leadership roles you've held. Emphasize your achievements in managing teams and driving performance, as well as your familiarity with the European market.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your background aligns with Etihad Cargo's objectives. Mention specific examples of how you've successfully led teams and achieved targets in previous positions.
Highlight Key Skills: In your application, make sure to emphasize your fluency in English, your knowledge of KPI and SLA tools, and your ability to develop customer relationships. These are crucial for the Area Manager role and should be clearly stated.
Wie du dich auf ein Vorstellungsgespräch bei Etihad Airways vorbereitest
✨Understand the Cargo Market
Make sure you have a solid grasp of the cargo market, especially in Europe. Be prepared to discuss your experience and insights into market trends, customer needs, and how you can leverage this knowledge to drive results for the company.
✨Showcase Leadership Skills
Since the role involves leading and motivating a team, be ready to share specific examples of how you've successfully managed teams in the past. Highlight your coaching techniques and how you've developed individual and collective performance.
✨Demonstrate Strategic Thinking
Prepare to discuss how you would implement and execute the commercial strategy for Etihad Cargo. Think about how you can develop strong country and account plans that align with the company's goals and budget expectations.
✨Emphasize Customer Relationship Management
Customer relationships are key in this role. Be ready to talk about your experience managing customer contracts and how you've maintained and developed relationships with key accounts. Share any strategies you've used to enhance customer satisfaction and loyalty.
