Team Lead Customer Care

Our client, a fast-growing leader in the digital wholesale automotive space, is looking for a Team Lead Customer Care to manage and inspire a team of Customer Care & Claims Specialists across 30+ European markets. The Role As Team Lead, you will oversee day-to-day operations, workforce planning, quality assurance, and continuous improvement. You’ll play a key role in fostering customer loyalty and operational excellence by driving efficiency and trust across the customer journey. Key Responsibilities

• Lead and coach a multilingual support team in a high-volume, service-driven environment
• Manage KPIs, quality standards, and team performance
• Resolve complex customer issues and handle claims escalations
• Optimize processes and support the onboarding and training of new team members
• Collaborate with cross-functional teams including logistics, sales, and finance
• Champion a customer-first culture and contribute to overall customer success strategy Your Profile
• 3–5 years’ experience in customer care, including 1–2 years in a leadership role
• Strong communication, coaching, and people management skills
• Proven track record in B2B customer support, ideally in the automotive or tech-enabled sectors
• Comfortable working with tools like Zendesk, Salesforce Service Cloud, or similar platforms
• Fluent in English and German (additional European languages are a plus) What’s On Offer
• Hybrid role
• Opportunity to lead a large international team
• Be part of a digitally-driven, innovative business transforming the automotive wholesale space
• Collaborative and fast-paced environment

Team Lead Customer Care • Cologne, Germany

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