Team Lead (m/f/d) Account Management & Presales in Hamburg

## Team Lead (m/f/d) Account Management & PresalesApply: Hamburg: Full time: Posted 9 Days Ago: JR100009As **Team Lead (m/f/d) Account Management & Presales,** you will lead a team of around 15 Pre-Sales Managers as well as Account and Key Account Managers. Together, you will ensure that our customers grow with **Eventim.Light** and fully leverage their potential.In this role, you will combine **strategic customer development, forward-looking leadership, and the targeted use of technology, AI,** and automation to create new scaling opportunities and continuously enhance the customer experience. Working closely with Sales, Marketing, Operations, and Product, you will actively shape the future of Eventim.Light.**What you can expect:*** You will lead, develop, and inspire an Account Management & Presales team, creating an environment built on **high performance, ownership, team spirit, and customer centricity*** You will continuously optimize processes, workflows, and interfaces, identify efficiency potential, and use **technology, AI, and automation as enablers for scalable growth*** You will drive **strategic customer development** and proactively identify **growth, upselling, and cross-selling opportunities*** You will provide strong impulses for the **strategic direction** of the area and actively contribute to the **further development of Eventim.Light*** You will work closely with Outbound Sales, Marketing, Operations, and Product to ensure smooth cross-functional collaboration**What you'll need:*** A strong **ownership mindset, entrepreneurial thinking**, strategic strength, and a high level of customer orientation* Proven impact in the **strategic use of AI and automation solutions** to optimize processes, workflows, and outcomes* Several years of professional experience in **sales, account management, or customer success** within a digital environment* Several years of experience in **both functional and disciplinary leadership** of teams, as well as in successfully developing them further* A successfully completed degree in business administration, economics, or a comparable qualification* **Very** **good German and English skills**, as well as **strong communication skills and the ability to assert yourself effectively** in stakeholder management **Benefits*** 30 days of paid vacation plus the option of up to 15 days of unpaid leave* 25 days of workation within the EU* Flexible working hours* Sofa Concerts and employee events* Discounts on ticket purchases & opportunities for clearing assignments* Corporate benefits and discounts at KESS* Central location & subsidy for a Job Ticket or Germany Ticket* Bike leasing* Mental health program & company pension scheme* “GoFluent” language learning platform as well as Lunch & Learn sessions #J-18808-Ljbffr