Working Student - IT Support (w/m/d)

About the role

Are you passionate about technology and eager to turn your knowledge into real impact? Join our team as a Working Student in IT Support (w/m/d) and gain hands-on experience while continuing your studies.

In this role, you’ll be part of a supportive and dynamic IT team that values curiosity, collaboration, and a service-first mindset. You’ll help our employees stay productive by solving hardware, software, and network challenges — always with a customer-oriented and solution-driven approach.

What you\’ll do

• provide first-line technical support to employees via email, or in-person, addressing hardware, software, and network-related issues,
• troubleshoot and resolve IT problems, including desktop/laptop issues, printer malfunctions, software installation, and configuration problems,
• assist in the setup, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals.
• ensure timely and accurate documentation of all support activities, including issue resolution, escalation procedures, and knowledge base articles,
• collaborate with the IT team to test and deploy software updates and security configurations.
• conduct hardware and software inventory management, including asset tagging, tracking, and maintenance,
• collaborate with IT team members on projects and initiatives to improve IT infrastructure, systems, and processes,

What Everphone offers you

Your everyday space, elevated with Everphone

• Adjustable desks
• A laptop of your choice
• Ergonomic chairs
• A dog-friendly office

Flexible workplace, work where you work best

• A hybrid work model
• Our workation policy (work from abroad 1 month per year)

Your well-being:

• Mental health support through Voiio
• (Subsidized Urban Sports Club memberships)
• Annual flu shots and eye tests
• 20 days of paid vacation yearly
• A company pension plan to support you create your retirement plan
• Extras vouchers through Circula, up to 50€ to use for grocery shopping, drugstores, hardware stores, gas stations and much more
• A 348€ yearly subsidy for public transportation in Germany
• And of course, we provide healthy snacks, good coffee, and fresh soft drinks

Community & connection

• Weekly company lunches and breakfasts events
• casual Friday drinks
• Summer- and Winterparty
• Employee Resource Groups

Learning is part of the job

• Everphone Academy
• Our EverLearn platform – lets learn from each other
• Language classes paid by us (German and English)
• Internal learning sessions and workshops

What you’ll need

• You are currently enrolled in a university program (Bachelor’s or Master’s) in Information Technology, Computer Science, or a related field, with at least two semesters remaining.
• Strong learning ability and high motivation to quickly understand and adapt to new technical topics.
• Ideally, you already have some first experience in IT support through internships, student jobs, or personal projects.
• Solid understanding of computer hardware, operating systems, and common software applications.
• Good knowledge and understanding of networking concepts, protocols, and troubleshooting techniques.
• Proficiency in Microsoft Windows and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Very good communication skills – able to explain complex technical information clearly and patiently to non-technical employees.
• A strong service mindset, with a focus on providing helpful, reliable, and solution-oriented support.
• Working style: proactive, structured, and organized, with the ability to handle and prioritize multiple requests simultaneously when needed.
• Fluency in English (written and spoken) and proficiency in German is a big plus