pEviden, part of the Atos Group, is a leading provider of cybersecurity, mission-critical systems, and advanced digital solutions. We help organizations protect critical infrastructure and ensure operational resilience through innovative technologies and expert services. /p h3Key Responsibilities /h3 ul liProvide 1st and 2nd level support for alarm, communication, and critical infrastructure systems. /li liReceive, analyze, and resolve incidents and service requests. /li liPerform ticket triage, tracking, and escalation when required. /li liMonitor systems proactively to ensure stability and availability. /li liExecute operational maintenance and routine tasks. /li liPrepare reports and operational statistics. /li liMaintain technical documentation and knowledge platforms. /li liContribute to continuous improvement initiatives and service enhancements. /li liCollaborate with customers, users, and suppliers to ensure high service quality. /li /ul h3Required Qualifications /h3 ul liCompleted technical education in ICT, Networking, or a related field. /li liMinimum 2 years of experience in 1st/2nd level technical support. /li liStrong troubleshooting and analytical skills. /li liExcellent communication skills with a customer-oriented mindset. /li liAbility to work effectively in a dynamic and technology-driven environment. /li liHigh motivation to learn and adopt new technologies. /li /ul h3Language Requirements /h3 ul liGerman: Fluent / business proficient (mandatory). /li liEnglish: Professional working proficiency. /li liFrench and/or Italian (B2 level) is considered an advantage. /li /ul h3Additional Requirements /h3 ul liWillingness to participate in extended operating hours and 24/7 on-call support rotations. /li liEligibility to obtain Swiss Personal Security Clearance (PSP): /li /ul h3Ideal Candidate /h3 pA customer-focused Technical Engineer with strong support experience, excellent communication skills, and the ability to work with critical infrastructures in highly secure environments. /p pThis version is shorter, removes duplications, and highlights the key elements candidates and hiring managers usually focus on. /p #J-18808-Ljbffr
Service Operation Desk Engineer Arbeitgeber: Eviden
Eviden, Teil der Atos-Gruppe, ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern nicht nur ein dynamisches und technologiegetriebenes Arbeitsumfeld bietet, sondern auch zahlreiche Möglichkeiten zur beruflichen Weiterentwicklung. Mit einem starken Fokus auf Teamarbeit und kontinuierliche Verbesserung fördern wir eine Kultur, die Innovation und Kundenorientierung schätzt. Unsere Mitarbeiter profitieren von flexiblen Arbeitszeiten, einer unterstützenden Gemeinschaft und der Chance, an bedeutenden Projekten im Bereich Cybersicherheit und kritische Infrastrukturen zu arbeiten.
