Global IT Provider Manager (m/f/d)

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.

Evident’s Global IT Provider Manager (m/f/d) plays a pivotal and strategic role in streamlining IT operations, enhancing productivity, and delivering business value by partnering with external service providers to deliver global IT services with excellence.

Responsibility

• Oversee the transition and integration of outsourced operations, ensuring minimal disruption to business processes and maintaining high quality standards.
• Develop and implement IT sourcing strategies that align with Evident’s goals and objectives, ensuring cost-effectiveness and efficiency in operations.
• Manage relationships with IT sourcing partners to ensure compliance with contractual obligations, maintaining open lines of communication for feedback and continuous improvement.
• Lead operational governance; monitor and assess the performance of outsourcing partners against agreed-upon metrics and KPIs, implementing corrective actions as necessary to address any deficiencies.
• Measure, track, report and evaluate performance to agreed SLAs and undertake necessary corrective actions with the vendors if deficiency in service delivery is detected.
• Ensure accuracy of billing against contracted services delivered; evaluating service level agreements, service credits, earn backs and other ‘service to price’ mechanisms.
• Coordinate with internal departments, such as legal, HR and finance, to ensure that outsourcing arrangements comply with regulatory requirements and company policies.
• Negotiate any new contracts with outsourcing partners, including defining scope, setting performance metrics, establishing timelines, and agreeing on financial terms.
• Identify, evaluate, and select outsourcing partners based on their capabilities, performance history, and alignment with the company’s standards and requirements.
• Conduct risk management activities related to outsourcing, including identifying potential risks, developing mitigation strategies, and preparing contingency plans for critical outsourced functions.

Qualification

• 10+ years demonstrated experience in managing external outsourcing partnerships, specifically top tier offshore providers delivering global technology services across Applications, Infrastructure, and Cyber Security.
• Experience in Vendor Management – specifically working with a top tier offshore IT provider.
• 10+ years experience working in, or alongside, a global IT organization.
• Cross cultural communications – ability to successfully foster a collaborative work environment with internal teams and external service providers that transcends geographical and cultural barriers.
• Risk Management – development of contingency plans to mitigate IT service disruptions and maintain operational continuity and protecting the quality of work delivered.
• Strong negotiation, management, influencing, and decision-making skills.
• The ability to work and communicate effectively with every level of the organization.
• Excellent analytical, problem-solving, and organizational skills.
• Outstanding written and verbal communication and presentation skills.
• Strong experience in Project Management methodologies, certification a plus.
• Complex contract and billing management experience.
• Cross functional leadership.
• Bachelor’s degree in business, finance, IT, or a related field.

Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.

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