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- Aufgaben: Support digital pathology customers with hardware and software issues, both remotely and on-site.
- Arbeitgeber: Evident is a global leader in microscopy systems, headquartered in Tokyo with a strong presence in Europe.
- Mitarbeitervorteile: Enjoy flexible hours, 50% remote work, 30 vacation days, and subsidized meals and transport.
- Warum dieser Job: Join a customer-centric team that values innovation and offers a modern, inspiring work environment.
- Gewünschte Qualifikationen: Bachelor's or master's in engineering with 3-5 years of experience in service microscopy or digital pathology.
- Andere Informationen: Evident is an equal opportunities employer, welcoming diverse applicants.
Das voraussichtliche Gehalt liegt zwischen 43000 - 60000 € pro Jahr.
Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.
We are currently looking for a digital pathology support engineer (m/f/d). In this role you will support digital pathology customers for both hardware and software related topics. You will also go on customer premises to resolve issues, where required.
Tasks
- You are responsible to support digital pathology customers – for hardware, software and integration related topics
- You are responsible for remotely monitoring the equipment on customer site
- You work in an international customer-centric environment, helping us understand customer issues quickly and fix their problems.
- You clarify requests from customers and coordinate the required next steps
- You will carry our remote support and troubleshoot, but also go on short-notice on customer’s premises where required
Requirements
- Bachelor/ master’s degree in biomedical, electronics, mechanical or similar engineering or equivalent qualification
- You have 3-5 years of experience in service microscopy / digital pathology
- Hands-on experience with an opto-mechanical, electronic systems and software
- Interest in Modern Tools: Motivation to learn modern technologies and tools such as remote monitoring tools, integration engines, cloud technology, and internal software products.
- Experience in technical after-sale service environment / organization including field service and direct customer communications is a plus
- Excellent communication skills and willing to work in a service role with focus on customer satisfaction
- You ideally have experience in analytics for proactive services
Benefits
- Flexible working hours, 50% remote work possible
- 30 days of holiday per year
- 13,5 salaries a year
- Modern office and inspiring working environment
- Subsidized meals in the neighborhood of our office (Stadtküche)
- Public transport ticket (100% subsidized) or free parking space
- Bike leasing
- Subsidy fitness first gym
- Employee Assistance Program to support your health, mental and emotional well-being
- Comprehensive company pension scheme
- Joint company events and activities
Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.
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Digital Pathology Support Engineer (m/f/d) Arbeitgeber: Evident Scientific
Kontaktperson:
Evident Scientific HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Digital Pathology Support Engineer (m/f/d)
✨Tip Number 1
Familiarize yourself with the latest trends and technologies in digital pathology and microscopy. This will not only help you understand the products better but also show your potential employer that you're genuinely interested in the field.
✨Tip Number 2
Network with professionals in the digital pathology and microscopy sectors. Attend relevant conferences or webinars to meet people who can provide insights into the industry and potentially refer you to job openings.
✨Tip Number 3
Prepare for technical interviews by practicing troubleshooting scenarios related to hardware and software issues in microscopy. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 4
Showcase your customer service experience during interviews. Highlight specific instances where you've successfully resolved customer issues, as this role emphasizes a customer-centric approach.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Digital Pathology Support Engineer (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Digital Pathology Support Engineer position. Understand the key responsibilities and required qualifications, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 3-5 years of experience in service microscopy or digital pathology. Provide specific examples of how you've supported customers with hardware and software issues.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, include examples in your application that demonstrate your ability to communicate effectively with customers and resolve their issues.
Express Your Interest in Modern Tools: Mention your motivation to learn and work with modern technologies such as remote monitoring tools and cloud technology. This shows your alignment with the company's focus on innovation.
Wie du dich auf ein Vorstellungsgespräch bei Evident Scientific vorbereitest
✨Understand the Product Portfolio
Familiarize yourself with Evident's range of microscope systems and digital pathology solutions. Being able to discuss specific products and their applications will demonstrate your genuine interest and knowledge in the field.
✨Highlight Relevant Experience
Prepare to discuss your 3-5 years of experience in service microscopy or digital pathology. Be ready to share specific examples of how you've resolved hardware and software issues in the past, as this will showcase your problem-solving skills.
✨Showcase Communication Skills
Since the role involves direct customer communication, practice articulating complex technical concepts in a simple manner. Highlight any previous experiences where you successfully managed customer expectations or resolved conflicts.
✨Express Willingness to Learn
Demonstrate your motivation to learn modern tools and technologies relevant to the role, such as remote monitoring tools and cloud technology. This shows that you are adaptable and eager to grow within the company.
