Senior Software Integration Engineer (ServiceNow)

Job Description

What You Will Do

• Develop new and legacy integrations across numerous platforms, using various integration technologies.
• Design, develop, and maintain integration flows using an array of platforms, APIs, databases, protocols, and data formats.
• Develop integrations that are designed and implemented as reusable building blocks.
• Build scalable solutions to solve current and future integration challenges.
• Collaborate, review code and build with other engineers to ensure consistent technical standards.
• Create and maintain technical designs, sequence diagrams and other systems integration + operations related documents.
• Document technical details clearly to stakeholders of different technical levels.
• Support the daily stability of XTIUM’s integration ecosystem.
• 50/50 split on General Integration Development and Service Now Backend Development.
• Heavy collaboration with team members during Eastern US hours.
• Be available for occasional extended hours when tight deadlines need to be met.
• Complete other duties as assigned.
• What Qualifies You
• Either

Within the last year

• At least 1000 hours of hands‑on development experience with integration technologies and building integrations across various platforms.

Programming

At least 500 hours of dedicated Service Now (Glide‑related) scripting OR at least 1000 hours dedicated for Java Script programming OR at least 1500 hours dedicated for any other object‑oriented language OR a combination thereof.

• At least 500 hours of dedicated ETL engineering/development.
• At least 300 hours of ITSM/Ticketing‑System integration, development, or administration.
• At least 100 hours of writing automation scripts (Power Shell, Groovy, Bash, Python, or PHP).

Within the last 5 years

• At least 3000 hours hands‑on development experience with integration technologies and building integrations across various platforms.

Programming

At least 1500 hours dedicated Service Now (Glide‑related) scripting OR at least 3000 hours dedicated Java Script programming OR at least 5000 hours dedicated for any other object‑oriented language OR a combination thereof.

• At least 1500 hours dedicated ETL engineering/development.
• At least 1000 hours of ITSM/Ticketing‑System integration, development, or administration.
• At least 250 hours of writing automation scripts (Power Shell, Groovy, Bash, Python, or PHP).
• Expert understanding of integration technologies such as REST, SOAP, ETL, XML, and JSON.
• Expert understanding of data manipulation and distribution.
• Strong understanding of RDBMS database architecture and performance, specifically My SQL.
• Strong understanding of No SQL database architecture and performance, specifically Mongo DB.
• Experience resolving performance issues, including database bottlenecks and concurrency.
• Expert level understanding of architectural design, API definition, JVM stack and memory management, caching, threading, etc.
• Experience troubleshooting difficult production issues (memory leaks, network problems, intermittent failures, etc.) across the stack.
• Excellent, clear and fluent English verbal skills for deep and engaged technical discussions.
• Excellent, clear and fluent English written skills for comprehensive written communication with other engineers.
• Excellent, clear and fluent English for verbal and written communication skills for interfacing with clients.
• Ability to interact with all levels of internal and external business partners.
• Excellent version control, QA skills, and attention to detail.
• Availability for 8+ hours between 8am to 7pm Eastern US Time.
• Availability to work occasional extended hours throughout the week.
• Availability for seasonal “Developer Crunch” work hours.
• Availability for ad‑hoc multi‑hour technical sessions requiring screen sharing and engaged discussions.
• Adaptability to change and ability to work independently and as part of a team.
• Required Qualifications
• CSA (entry admin)
• CAD (entry dev)
• CIS-ITSM
• CIS-CMDB
• CIS-Integration Hub
• Preferred Qualifications
• Service Now Development/Administration (ITSM) experience.
• Experience with Service Now’s ITBM Platform.
• Expertise in Java Script (ES5).
• 7+ years of software engineering experience.
• Understanding of distributed systems, synchronicity, and message‑based architectures.
• Expertise with data stores such as Postgre SQL, Redis, Cassandra, and HBase, and data warehouses such as Redshift, Big Query, and Snowflake.
• Experience with business data analytics & visualization platforms.
• Experience with customer success applications.
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