Business System Analyst II/III/IV

Job Description

Summary

The Business Systems Analyst is a critical role in the delivery of products for Lifetime Healthcare Companies.

This position collaborates with stakeholders throughout the organization to understand business objectives and defines IT system requirements and specifications for the implementation of IT system solutions.

The Business Systems Analyst will serve as the primary interface between the business and IT teams to gather, document and analyze all level of requirements with the emphasis on delivering functional and non-functional requirements to solution architects and IT teams.

Business Systems Analyst, in collaboration, with their stakeholders sets scope for work items.

The Business Systems Analyst position is an excellent opportunity to be a part of a cross-functional team working across the enterprise, on enterprise services.

We are looking for an individual who has prior, hands‑on experience as a back‑end software developer, to best partner with the business, solution architects, developers and BSAs on other development teams and the BSA’s development team.

This is a great way to be a part of an in‑demand, and growing tech team!

Essential Accountabilities

All Levels

• Collaborates with all stakeholders to elicit, analyze, specify, and gather business, stakeholder, and solution requirements.

This will include assisting and/or contributing to the creation of documented requirements leveraging the organization’s requirements methodology.

• Creates functional and non‑functional requirements based on stakeholder requirements including business, IT and recommended best practices.
• Develops an understanding & expertise of the business, application, and data domain they are assigned.
• Conducts or participates in peer reviews of business, stakeholder, and solution requirements.
• Defines scope as they flow from business stakeholders to development teams in an iterative release process.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintains high regard for group, member, and agency privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.
• Level II (in addition to Level I essential accountabilities
• Conducts research and systems analysis required to deliver IT systems related requirements including data and cloud technologies.
• Proactively manages changes in scope, identifies potential risks, and works with management and development team(s) to create recovery plans.
• Works with Business Stakeholders to identify the minimal viable product (MVP).
• Level III (in addition to Level II essential responsibilities/accountabilities)
• Assesses requirements to provide recommendations for improvements.
• Mentors and trains other Business Systems Analyst I/II’s in various practices and other products.
• Considered a subject matter expert in their assigned business area and data domain.
• Leads complex projects and work efforts to obtain requirements to ensure solutions are appropriate and directly support the business, enterprise, and data strategies.
• Level IV (in addition to Level III essential responsibilities/accountabilities)
• Leads peer reviews with other Business Systems Analyst to assess quality and completeness of requirements, providing feedback and guidance.
• Works collaboratively across the organization to identify potential areas for process or implementation improvements, addressing any impediments to the product or project.
• Directly negotiates with and functions as a liaison with other IT resources, business stakeholders and external vendors/partners.

Often fills the role of project spokesperson.

Writes and speaks fluently on all aspects of work.

• Considered a subject matter expert across many business areas and data domains.
• Demonstrated leadership in creating requirements while working collaboratively with multiple levels of management and architects from across the enterprise.

Minimum Qualifications

NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others.

In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

Level I

• Associate degree in Information Technology, Computer Science, Engineering, Business, or related field.

In lieu of a degree, three (3) years of relevant work experience is required.

• Basic understanding of various business flow diagraming tools like data flow, UML or capabilities matrices.
• Demonstrated basic understanding of data and systems analytics skills.
• Basic experience writing requirements or user stories that are clear, concise, and well organized.
• Basic understanding of waterfall or agile scrum methodologies and familiarity with Automated Testing preferred.
• Demonstrated Intermediate communication skills: oral presentations, writing, facilitation, elicitation, negotiation, active listening, influence positive team dynamics.
• Advanced MS Office knowledge.
• Ability to prioritize work components and define objectives effectively without assistance and with minimal supervision.
• Demonstrated critical thinking and analytical approach to providing solutions at an intermediate level.
• Ability to work effectively in a team environment.
• Level II: All qualifications of Level I, as well as the following
• Three (3) years of relevant work experience.
• Associate degree in Information Technology, Computer Science, Engineering, Business, or related field.

In lieu of a degree, three (3) additional years of relevant work experience is required.

• Basic SQL skills with the ability to effectively execute SQL queries, interpret data and read through procedural code.
• Intermediate knowledge of business, technology, and data domain they are assigned.
• Intermediate data and systems analytics skills.
• Demonstrated intermediate experience with various business flow diagraming tools like data flow, UML or capabilities matrices.
• Demonstrated intermediate experience in the Health Plan or healthcare industry especially as it relates to overall health insurance value chain and processes preferred.
• Demonstrated intermediate experience writing requirements or user stories that are clear, concise, and well organized.
• Demonstrated intermediate experience with waterfall or agile scrum methodologies and familiarity with Automated Testing preferred.

Level III: All qualifications of Level II, as well as the following

• Five (5) years of relevant work experience.
• Associate degree in Information Technology, Computer Science, Engineering, Business, or related field.

In lieu of a degree, three (3) additional years of relevant work experience is required.

• Scrum Master, Product Owner, Business Analyst or Lean Six Sigma Green Belt Certifications preferred.
• Advanced understanding of application and data systems and how they are used in the organization.
• Advanced understanding of common architecture and development best practices.
• Intermediate SQL skills with the ability to effectively execute SQL queries, interpret data and read through procedural code.
• Demonstrated advanced writing requirements in various formats, including user stories and Gherkin preferred.
• Demonstrated advanced ability to facilitate and lead Joint Application Requirements (JAR) or similar sessions.
• Demonstrated advanced experience with various business flow diagraming tools like data flow, UML or capabilities matrices.
• Demonstrated advanced experience within an Agile and waterfall environment, Scrum preferred.

Level IV: All qualifications of Level III, as well as the following

• Seven (7) years of relevant work experience.
• Associate degree in Information Technology, Computer Science, Engineering, Business, or related field.

In lieu of a degree, three (3) additional years of relevant work experience is required.

• Advanced SQL skills with the ability to effectively execute SQL queries, interpret data and read through procedural code.
• Expert experience writing requirements.
• Demonstrated advanced data and systems analytics skills.
• Demonstrated expert experience with various business flow diagraming tools like data flow, UML, or capabilities matrices.
• Demonstrated expert knowledge of application systems and data systems and how they are used in the health care industry.
• Demonstrated expert understanding of common architecture and development best practices.

Physical Requirements

• Ability to complete work in a traditional office environment under fluorescent lighting.
• Ability to orally communicate.
• Must be able to travel across the enterprise.
• Ability to work in a home office for continuous periods of time for business continuity

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Compensation Range(s)

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position.

Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity.

The posted salary range reflects just one component of our total rewards package.

Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case‑by‑case basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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