Supervisory Customer Experience Associate

Job Description

Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty.

Job Grade

2

Job Tier

1

Career Area

Retail Operations

Supervisor

Yes

Who We Are

Wiesbaden Exchange
Hainerberg Main Store
Customer Service

Our Focus

Serving The Best Customers In Europe

Job Qualifications

Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

LOCAL NATIONAL INFORMATION: JOB TITLE: SPVY SALES ASSOCIATE: JOB CODE:5189L05-91: GRADE:T 5: CATEGORY: REGULAR FULL TIME:38.5: HPW/5 DPW: PAY RANGE: € 2849.70. APPLICANTS MUST BE ABLE TO WORK ALL SHIFTS TO INCLUDE EARLY MORNINGS, MORNINGS, AFTERNOON, EVENINGS, WEEKENDS AND HOLIDAYS. ACTIVELY COMMUNICATES/PROMOTES THE BENEFITS OF THE IN-STORE CREDIT CARD TO CUSTOMERS IN ORDER TO DRIVE SALES GROWTH AND INCREASE CUSTOMER LOYALTY.APPLICANTS APPLYING ON A LOCAL NATIONAL APPLICATION MUST CONTACT THE SERVICING HUMAN RESOURCES OFFICE AT 0611-72386411/412/413.IF YOU HAVE ANY QUESTIONS ABOUT THIS VACANCY YOU MAY ALSO EMAIL OUR OFFICE AT:

Salary Minimum

$17.25

Salary Maximum

$21.56

Major Duties

Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Leads associates utilizing effective communications skills. Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience.
Ensures associates have product knowledge and sales skills to serve the customer in assigned area(s). Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area.
Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory.
Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities.
May operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.
Performs other duties as assigned.

Work Challenges

NO POST ALLOWANCE BENEFITS

Job Type

Hourly

Number of Positions Remaining

1

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