Desktop Support Technician L2 DE

As anOnsite IT Support Specialist , you’ll play a vital role in ensuring a seamless IT experience for our client’s workforce. This position combines technical troubleshooting with customer interaction, providing you the chance to excel in both IT support and client engagement.

Key Responsibilities

• Provide onsite and remote IT support for incidents, service requests, and general queries.
• Deploy, configure, and maintain hardware, including PCs, laptops, Cisco phones, and mobile devices.
• Roll out workplace software and applications, ensuring quality control.
• Serve as a liaison between IT Operations, customers, and third-party providers.
• Conduct inventory and asset management of IT hardware.
• Escalate critical incidents to senior managers and provide customized reporting as needed.
• Support Cisco devices, Surface Hubs, and other workplace tools.

Requirements

Technical :

• 3+ years of experience in IT Desktop Support.
• Proficiency with Microsoft Office 365, Windows 10, Visio, and Active Directory.
• Basic understanding of IT security, networking, and Azure Intune.
• Familiarity with ITIL processes and Cisco devices.

Behavioral :

• Target-driven, proactive, and solution-oriented.
• Strong communication skills in German (B2 or higher) and English (B2 or higher) .

Qualifications

• Diploma in IT or A+/N+ certification.
• Basic knowledge of device server management and VPN solutions.

Take the Next Step in Your IT Career

This is your chance to work on-site at a global financial leader, supporting critical IT infrastructure and ensuring a smooth, tech-enabled workplace for a highly professional environment. Join Excis Compliance and make a tangible impact while working with a renowned client.

Apply today to be part of a company that values your skills and invests in your future!

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