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- Aufgaben: Provide onsite and remote IT support, manage hardware, and liaise with customers.
- Arbeitgeber: Join Excis Compliance, a global leader in seamless IT experiences for clients.
- Mitarbeitervorteile: Invest in your future with a company that values your skills and offers growth opportunities.
- Warum dieser Job: Be part of a tech-enabled workplace that prioritizes professionalism and innovation.
- Gewünschte Qualifikationen: 3+ years in IT Desktop Support; proficiency in Microsoft Office 365 and strong communication skills required.
- Andere Informationen: Fluency in German and English (B2 or higher) is essential.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
About the Company
Excis Compliance is a global financial leader committed to providing a seamless IT experience for our client’s workforce. We value professionalism and strive to create a tech-enabled workplace.
About the Role
As an Onsite IT Support Specialist, you will be responsible for providing onsite and remote IT support for incidents, service requests, and general queries. You will also deploy, configure, and maintain hardware, serve as a liaison between IT Operations, customers, and third-party providers, and conduct inventory and asset management of IT hardware.
Responsibilities
- Provide onsite and remote IT support for incidents, service requests, and general queries.
- Deploy, configure, and maintain hardware, including PCs, laptops, Cisco phones, and mobile devices.
- Roll out workplace software and applications, ensuring quality control.
- Serve as a liaison between IT Operations, customers, and third-party providers.
- Conduct inventory and asset management of IT hardware.
- Escalate critical incidents to senior managers and provide customized reporting as needed.
- Support Cisco devices, Surface Hubs, and other workplace tools.
Qualifications
3+ years of experience in IT Desktop Support.
Required Skills
- Proficiency with Microsoft Office 365, Windows 10, Visio, and Active Directory.
- Basic understanding of IT security, networking, and Azure Intune.
- Familiarity with Cisco devices.
- Strong communication skills in German (B2 or higher) and English (B2 or higher).
Benefits
Take the Next Step in Your IT Career. Apply today to be part of a company that values your skills and invests in your future!
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Information Technology Support Specialist Arbeitgeber: Excis Compliance
Kontaktperson:
Excis Compliance HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Information Technology Support Specialist
✨Tip Number 1
Make sure to brush up on your technical skills, especially with Microsoft Office 365, Windows 10, and Cisco devices. Being able to demonstrate your proficiency in these areas during the interview will set you apart from other candidates.
✨Tip Number 2
Since communication is key in this role, practice explaining technical concepts in simple terms. This will help you effectively communicate with both IT Operations and customers, showcasing your strong communication skills.
✨Tip Number 3
Familiarize yourself with common IT support scenarios and how to resolve them. Being prepared with examples of past experiences where you've successfully handled incidents or service requests can really impress the interviewers.
✨Tip Number 4
Research Excis Compliance and understand their values and mission. Tailoring your responses to align with their commitment to professionalism and a tech-enabled workplace will show that you're genuinely interested in being part of their team.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Information Technology Support Specialist
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Information Technology Support Specialist position. Highlight the key responsibilities and required skills, such as proficiency in Microsoft Office 365 and experience with Cisco devices.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT Desktop Support. Emphasize your technical skills, especially those mentioned in the job description, and include any specific projects or achievements that demonstrate your capabilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of Excis Compliance's commitment to a tech-enabled workplace. Mention your language skills in German and English, as they are crucial for this role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects professionalism and attention to detail, which is essential for an IT support role.
Wie du dich auf ein Vorstellungsgespräch bei Excis Compliance vorbereitest
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Office 365, Windows 10, and Cisco devices. Highlight specific examples of how you've successfully deployed or maintained hardware in previous roles.
✨Demonstrate Communication Proficiency
Since strong communication skills in both German and English are required, practice explaining technical concepts in both languages. This will show your ability to liaise effectively with customers and third-party providers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of past incidents you've handled and be ready to explain your thought process and the steps you took to resolve them.
✨Understand the Company Culture
Research Excis Compliance and their commitment to a tech-enabled workplace. Be ready to discuss how your values align with theirs and how you can contribute to creating a seamless IT experience for their clients.
