Head of support, service support, head of service

Exide Technologies ( ) is an internationally leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. The company has 11 manufacturing and 3 recycling facilities across Europe, ensuring resilience and a low CO2 footprint with a local supply chain. 6bn energy storage solutions and services to customers worldwide, every year. Exide Technologies\‘ Energy Solutions division is developing and manufacturing stationary energy storage batteries, from backup power to large-scale storage systems (BESS and C&I). Exide´s technology portfolio spans from multiple lead-acid over to lithium-ion technologies supporting the global energy transition and digitalization. Our storage systems are used in UPS, Telecom, Datacenters, Public Transport, in Front-of- and Behind-the-Meter applications and many more. Teamleader Customer Service (m/f/x) Collaboration: Work closely with Sales, Order Management, Plant, and Logistic teams to ensure a seamless customer journey and address any challenges proactively. Support Oracle deployment, Standardize and align service commitments across the German organization Proven experience in leading, motivating and developing a Customer Service team Proficient written and spoken german and english skills We offer you a challenging, responsible and varied job in a modern, fast growing divison within an International Corporation. You can expect a highly collegial working environment with a reasonable scope for action and decision-making. You will benefit from exciting personal and professional development opportunities, additional corporate well-being initiatives, and several key benefits, including: Permanent contract Hybrid working model: combination of remote and collaborative office experience to enable innovation (3 days per week in the office, 2 days remote work after initial adaptation period). Benefit from a fair and dynamic reward package that recognise your performance and potential. Professional growth possibilities & learning opportunities. Contribute to innovative projects A real perspective of working in a dynamic environment. Feel free to apply if you think you meet the criteria and are excited to join our project. Exide is committed to sustainability and value creation, respecting the planet\’s limits and fostering positive change for both the environment and people within the global energy storage system.