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- Aufgaben: Manage customer orders, ensure excellent service, and coordinate with internal teams.
- Arbeitgeber: Experis specializes in IT staffing solutions across Switzerland.
- Mitarbeitervorteile: Work in a dynamic environment with opportunities for skill development.
- Warum dieser Job: Enhance customer relationships and thrive in a fast-paced setting.
- Gewünschte Qualifikationen: Commercial education or experience in Customer Care; SAP proficiency required.
- Andere Informationen: Fluency in English is essential; additional languages are a plus.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Experis is a leading specialist in IT staffing solutions. With offices in Zurich, Basel, Geneva, Bern, and Lugano, we focus on IT recruitment and support our clients in filling key roles in the technology and IT sector.
Position Overview
The Customer Care Specialist (CCS) manages the order-to-cash process, ensures excellent customer service, and acts as a key liaison between customers and internal teams.
Responsibilities
- Process customer orders via multiple channels and manage order confirmations in SAP.
- Ensure timely order fulfillment, monitor inventory, and coordinate with Supply Chain.
- Handle customer inquiries, logistics complaints, and issue resolution.
- Maintain accurate customer data and compliance with country-specific requirements.
- Generate and manage shipping and export documentation.
- Monitor consignment stocks and credit limits in collaboration with Finance.
- Support continuous improvement initiatives and process optimization.
Requirements
- Commercial education or relevant experience in Customer Care, logistics, or transportation.
- Proficiency in SAP R3 SD and Microsoft Office.
- Knowledge of Incoterms and insurance liability.
- Fluent in English; additional languages (German, French, Italian, Spanish, Dutch) are a plus.
- Strong communication, problem-solving, and teamwork skills.
- Customer-focused, detail-oriented, and able to multitask under pressure.
This is an exciting opportunity for a motivated professional to enhance customer relationships in a dynamic environment.
Our client offers you the opportunity to work in a dynamic and future-oriented environment while continuously developing your skills. Does this sound like you, and do you meet the required qualifications? Then we look forward to receiving your application!
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Customer Care Specialist / Kundenberater Arbeitgeber: Experis Switzerland
Kontaktperson:
Experis Switzerland HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Care Specialist / Kundenberater
✨Tip Number 1
Familiarize yourself with SAP R3 SD, as it's a crucial tool for managing customer orders. Consider taking an online course or tutorial to boost your confidence and proficiency in using this software.
✨Tip Number 2
Brush up on your knowledge of Incoterms and insurance liability. Understanding these concepts will not only help you in the role but also show your commitment to mastering the details that matter in customer care.
✨Tip Number 3
Practice your communication skills, especially in English and any additional languages you speak. Being able to communicate effectively with customers and internal teams is key to excelling in this position.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've handled customer inquiries or logistics complaints in the past. This will demonstrate your capability to manage challenges effectively.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Care Specialist / Kundenberater
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Care Specialist position. Understand the key responsibilities and required skills, especially those related to SAP and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in customer care, logistics, or transportation. Emphasize your proficiency in SAP R3 SD and any additional languages you speak, as these are valuable assets for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your problem-solving abilities. Mention specific examples of how you've successfully managed customer inquiries or resolved issues in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
Wie du dich auf ein Vorstellungsgespräch bei Experis Switzerland vorbereitest
✨Show Your Customer Care Skills
Be prepared to discuss specific examples of how you've handled customer inquiries or resolved issues in the past. Highlight your ability to maintain a positive attitude and provide excellent service, even under pressure.
✨Demonstrate SAP Proficiency
Since the role requires proficiency in SAP R3 SD, be ready to talk about your experience with this software. If possible, share specific instances where you used SAP to manage orders or improve processes.
✨Understand Logistics and Compliance
Familiarize yourself with logistics processes and compliance requirements relevant to the position. Be prepared to discuss your knowledge of Incoterms and how they apply to customer care and order fulfillment.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Also, consider how you can demonstrate your teamwork abilities during the interview, as collaboration is key in this position.
