Location: Zurich
Start date: Flexible
Languages (Mandatory): German, English, French, Italian, Spanish
Key Responsibilities
Provide expert-level support and guidance on digital banking tools including online banking, mobile banking apps, and other e-channel services.
Assist internal staff and external clients in resolving technical or functional issues related to digital platforms.
Serve as a point of contact for escalation regarding digital banking functionalities, security features (e.g., authentication methods), and system navigation.
Deliver training sessions and create instructional materials to enhance user proficiency across various digital tools.
Collaborate with IT, customer service, and product development teams to relay feedback and improve overall service quality.
Qualifications
In-depth knowledge of digital banking systems and cybersecurity practices.
Strong communication skills to explain technical concepts clearly to nontechnical users.
Problem-solving abilities with a structured approach to troubleshooting.
Proficiency in using CRM tools and documenting client interactions.
Due to Swiss work permit restrictions, we can only consider applications from EU citizens or holders of a valid working permit in Switzerland.
#J-18808-Ljbffr
Start date: Flexible
Languages (Mandatory): German, English, French, Italian, Spanish
Key Responsibilities
Provide expert-level support and guidance on digital banking tools including online banking, mobile banking apps, and other e-channel services.
Assist internal staff and external clients in resolving technical or functional issues related to digital platforms.
Serve as a point of contact for escalation regarding digital banking functionalities, security features (e.g., authentication methods), and system navigation.
Deliver training sessions and create instructional materials to enhance user proficiency across various digital tools.
Collaborate with IT, customer service, and product development teams to relay feedback and improve overall service quality.
Qualifications
In-depth knowledge of digital banking systems and cybersecurity practices.
Strong communication skills to explain technical concepts clearly to nontechnical users.
Problem-solving abilities with a structured approach to troubleshooting.
Proficiency in using CRM tools and documenting client interactions.
Due to Swiss work permit restrictions, we can only consider applications from EU citizens or holders of a valid working permit in Switzerland.
#J-18808-Ljbffr
Digital Banking Support (DE/EN/FR/IT/ES) Arbeitgeber: Experis Switzerland
Als Senior Tax Manager EUCAN bei Takeda haben Sie die Möglichkeit, in einem dynamischen und unterstützenden Arbeitsumfeld zu arbeiten, das auf Zusammenarbeit und Innovation setzt. Wir bieten Ihnen nicht nur wettbewerbsfähige Vergütungen und umfassende Sozialleistungen, sondern auch zahlreiche Möglichkeiten zur beruflichen Weiterentwicklung und Weiterbildung. Unsere Unternehmenskultur fördert Vielfalt und Inklusion, sodass Sie in einem inspirierenden Umfeld arbeiten können, das Ihre Karriere voranbringt und gleichzeitig einen positiven Einfluss auf die Gesellschaft hat.
