Order Management Specialist

What You\’ll Do

• Customer Order Management
  : Accurately enter customer orders into the system and provide prompt confirmations and commercial contracts.
• Proactive Communication
  : Keep customers informed of their order status, including updates on timelines and any deviations from the plan.
• Delivery Assurance
  : Work closely with internal teams and export specialists to ensure customer deliveries are executed according to confirmed schedules.
• Customer Payment Support
  : Monitor and follow up on payment statuses to minimize overdue accounts.
• Customer Experience at the Factory
  : Organize and oversee factory acceptance tests with customers, ensuring their needs and expectations are met.
• Problem Resolution
  : Collaborate across departments to address customer-specific requests, resolve order issues, and continuously improve processes.
• Performance Transparency
  : Prepare and analyze performance reports and share results with management to highlight successes and improvement areas.

What You Bring

• Experience
  : 3+ years in order handling, fulfillment, or a related field (industrial background is a plus).
• Systems Knowledge
  : Strong experience with SAP and MS Office; Power BI is an advantage.
• Languages
  : Fluent in English & German.
• Mindset
  : A team player who can also work independently, with a strong focus on customer satisfaction and timely delivery.

As an
Order Management Specialist
, you will play a vital role in ensuring our customers receive a seamless and reliable order experience from start to finish. You\’ll be responsible for managing the full order process — from order entry and confirmation through delivery and payment — while serving as the key link between customers and our internal teams. Your focus will be on accuracy, clear communication, and proactive problem-solving to guarantee that every customer order is fulfilled on time and to the highest standard of service.