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- Aufgaben: Provide top-notch IT support and troubleshoot issues for users in a dynamic environment.
- Arbeitgeber: Join a prestigious client in Luxembourg known for its outstanding work culture.
- Mitarbeitervorteile: Enjoy a collaborative atmosphere with opportunities for professional growth and development.
- Warum dieser Job: Make a real impact by helping users and enhancing their tech experience every day.
- Gewünschte Qualifikationen: Degree in Computer Science and 3 years of experience in IT support, ideally for VIP clients.
- Andere Informationen: Fluency in Luxembourgish, German, English, and French is a must; ITIL certification is a plus.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Description
IT SUPPORT TECHNICIAN (M/F) Experis is currently looking for an IT Support Technician (m/f) to join an outstanding environment on behalf of a prestigious client based in Luxembourg. Your responsibilities As an IT Support Technician, you'll have the opportunity to put your IT expertise and troubleshooting skills into practice for users, and so to have a deep impact. Your responsibilities will be as follow: Handling incidents and requests by using properly the client’s ticketing system and in accordance with SLA’s and regarding priorities (VIPs’ and Sales’ cases, other high priority cases), handling level 1 or even level 2 issues.
Perform occasionally basic support on network infrastructure. Assists users and new joiners with the installation, configuration, and usability of computers, peripheral equipment, software, tablets, smartphones, other electronic devices within standards and guidelines. Supports remotely users, if needed.
Look after devices (test / troubleshoot laptop, VM’s, Printer, meeting rooms, etc.) to be refreshed as well as new installations in accordance with approved standard and keep updated the database. Prevent from reoccurrence of very dissatisfied responses. Profile Degree in Computer Science and minimum 3 years experience as a Support Technician, ideally for VIP clients.
Be comfortable working in Microsoft/Windows environment. Excellent interpersonal skills, you're able to work in a team. Ability to analyze, synthesize, and adapt.
Ideally, you're ITIL certified. Fluency in Luxembourgish, German, English and French.
IT Support Technician (m/f) Arbeitgeber: Experis
Kontaktperson:
Experis HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Support Technician (m/f)
✨Tip Number 1
Make sure to familiarize yourself with the ticketing systems commonly used in IT support. Being able to demonstrate your knowledge of these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues faced by users in a corporate environment. Being able to provide quick and effective solutions will show your potential employer that you can handle high-pressure situations.
✨Tip Number 3
Since the role involves supporting VIP clients, practice your communication skills. Being able to convey technical information clearly and effectively is crucial, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Highlight any experience you have with network infrastructure support. Even if it's basic, showing that you have a foundational understanding can be beneficial, as it aligns with the responsibilities outlined in the job description.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Support Technician (m/f)
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights your experience as an IT Support Technician, especially any work with VIP clients. Emphasize your technical skills in Microsoft/Windows environments and any relevant certifications like ITIL.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your troubleshooting skills and ability to handle high-priority cases effectively.
Showcase Language Skills: Since fluency in Luxembourgish, German, English, and French is required, make sure to clearly list your language proficiencies in your application. If possible, provide examples of how you've used these languages in a professional setting.
Highlight Interpersonal Skills: Given the importance of teamwork and interpersonal skills in this role, include examples in your application that showcase your ability to work collaboratively and assist users effectively.
Wie du dich auf ein Vorstellungsgespräch bei Experis vorbereitest
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting and support in a Microsoft/Windows environment. Highlight specific examples where you've successfully resolved issues, especially for VIP clients.
✨Demonstrate Interpersonal Skills
Since the role requires excellent interpersonal skills, think of instances where you've effectively communicated with users or worked within a team. Be ready to share how you handle difficult situations or dissatisfied users.
✨Familiarize Yourself with ITIL Principles
If you're ITIL certified, make sure to mention it! If not, familiarize yourself with ITIL principles and be ready to discuss how they can apply to incident management and service delivery.
✨Language Proficiency Matters
Fluency in Luxembourgish, German, English, and French is crucial. Be prepared to demonstrate your language skills during the interview, as this will be important for communicating with diverse users.
