UX/UI Designer

As an established market leader, ControlExpert has been processing over 18 million vehicle claims per year since 2002 with more then1,000 employees worldwide. In our role as adigitalization expert, we combine AI-based processes and the latest technologies with theknowledge of our automative experts. Together with CE’s in-houseresearch and development department, we are working to realize our vision:

Car drivers around the world will have their claims fairly settled on the very same day.

Would you like to shape the future? Then become part of ControlExpert now!

Location: Langenfeld

What you can expect from us:

• Design and iterate end-to-end interfaces for a forms- and table-heavy claims product (B2B & B2C) across web and chat-based touchpoints
• Translate ambiguous problem statements into decision-ready flows, wireframes, and prototypes on fast cycles
• Co-design customer-facing AI agent interactions (intents, handoffs, guardrails, escalation paths)
• Partner early with PMs and Tech Leads to de-risk feasibility and keep delivery unblocked
• Build and maintain a Figma design system (tokens, variants, interactive components) with accessible patterns and states

What we need from you:

Must-haves:

• 5+ years shipping complex, data-dense UX/UI (not marketing sites). Portfolio shows production work for form/table-heavy workflows
• Ambiguity-resilient, high-velocity execution: you define scope in unclear, fast-changing contexts; explore multiple directions quickly; prototype &validate; deliver developer-ready handoffs
• AI agent & complex workflow UX: experience designing customer-facing conversational flows; service blueprints; edge-case coverage and fallback paths
• Craft fundamentals that show: typographic hierarchy (scales, rhythm, contrast), grid/spacing systems, color use for state & priority, component states (focus/hover/error/disabled), and empty/zero-state design
• Design systems literacy: tokens, constraints, multi-brand/locale readiness; contribution workflow in Figma
• Lean research ops: plan/run usability tests & competitor benchmarks; synthesize quickly; document decision
• Accessibility mindset: designs meet WCAG 2.2 AA; keyboard flows and error messaging are first-class
• Communication: crisp decision logs, short specs, and rationale that align PM/Eng early
• Fluent English (German a plus)
• At least 2 days of office day in Langenfeld

Nice to have:

• A service blueprint or journey map you authored that shows complexity handling
• A prototype built without Gen AI-if used, explanation of the ai usage plan and analysis (We’ll ask to review raw Figma files and discuss trade-offs you made under time pressure.)
• Insurance/fintech or other regulated domains; understanding of claims processes
• Front-end literacy (HTML/CSS/JS) for better handoffs and feasibility calls

What you can look forward to:

Want a quick overview of our benefits? Click here!

• Work-life balance: flexible working hours with hours with ~60% remote work
• Fitness and wellness offers via Urban Sports Club
• Discounted Allianz products (insurance, pensions, investments)
• Bicycle leasing with JobRad
• Private leasing options for the latesttech devices
• Manyemployee events(sporting events, afterwork, parties, …)
• Ourin-house kitchenprovides a delicious lunch at a fair price
• Corporate Benefits: Attractive discounts and coupons

Send us yourresumeandcertificatesquickly and easily via theAPPLY NOW button.We do not require a cover letter. We prefer to get to know you in person during our conversation!

We look forward to meet you! Do you have any questions?

E-Mail: karriere@controlexpert.com; WhatsApp: +49 151 52094739;
Homepage: www.controlexpert.com