Customer Success Manager - Hybrid in the Hague - Cybersecurity

Imagine this: You’re not just filling a role. You’re shaping the future of small and medium businesses across Europe by helping them stay safe in a world of growing cyber threats . You’ll be at the heart of a cutting-edge cybersecurity company that values your impact and gives you the tools to grow. If you’re passionate about customer relationships and love problem-solving, this is the opportunity you’ve been waiting for.

At Eye Security , we’re a rapidly growing, innovative team, and we need a Customer Success Manager tohelp elevate our customer experience to new heights. You’ll play a pivotal role in building long-term relationships with clients, ensuring they thrive with our solutions, and driving mutual growth. You will own your customers\‘ success, create impact, and make a real difference.

What’s Waiting for You:

As a Customer Success Manager , you’ll hit the ground running and take ownership of a diverse customer portfolio. You’ll have the autonomy to design and execute strategies that ensure your customers get maximum value from Eye Security’s solutions – all while fostering long-term, trust-based relationships. Working closely with internal teams, you’ll be a key driver of customer success, from onboarding to retention and everything in between.

Your Key Responsibilities:

• Lead and Build Relationships : Own a portfolio of customers, guiding them toward success with tailored strategies that drive adoption and retention.

• Spot Opportunities, Drive Growth : Using your sharp analytical skills, you’ll not only keep customers happy — you’ll uncover new opportunities for upselling and cross-selling.

• Be the Voice of the Customer : Advocate for your customers inside Eye Security, ensuring their needs are heard and their feedback is actioned.

• Collaborate for Success : Work closely with Product, Engineering, Sales, and other teams to deliver seamless experiences and innovative solutions that wow your customers.

• Use Data to Fuel Decisions : Track customer health metrics and turn insights into action, ensuring that every customer relationship is not just maintained but grown .

What You’ll Bring to the Table:

• Experience : You’ve already spent years in Customer Success , Account Management , or a similar role — and you know what it takes to drive customer satisfaction and retention.

• Skills : You’re a master at verbal and written communication, both in Dutch and English . You’re comfortable with CRM systems (HubSpot, Salesforce, etc.) and have a strong analytical mindset that allows you to turn data into actionable insights.

• Customer-Focused Mindset : You’re obsessed with your customers’ success, always seeking to understand their challenges and opportunities.

• Tech-Savvy : Experience in SaaS or a similar environment? Even better.

Why This Job Is Different:

• Ownership and Impact : You won’t just be another cog in the machine. You’ll have full ownership of your customer portfolio, driving their success with every interaction.

• Career Growth : At Eye Security , you’ll have the chance to shape our Customer Success department. You’ll learn , grow , and mentor as we expand across Europe.

• Culture That Supports You : Be part of a team that thrives on collaboration, trust, and continuous feedback. We help each other succeed and celebrate our wins together.

• Flexibility : Work hybrid with just one or two days in our beautiful office in The Hague .

• Real Benefits : Competitive salary, generous time-off policies, and exciting team retreats (think: Spain, Portugal, Italy).

Who You Are:

You’re someone who thrives in dynamic environments . You’re not afraid of responsibility and know how to prioritize effectively. You understand that customer success is about building relationships and creating lasting value. You’re a team player who loves collaborating with others but can also take the lead when needed.

You’re looking for a place where you’re trusted to own your role, where your ideas matter , and where you can have a real impact on customers, the business, and your career.

Ready to Make a Difference?

If you’re excited about shaping the future of cybersecurity, driving customer success, and growing with a company that values you, we want to hear from you. Apply now with your CV and let’s start the conversation.

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