Requirements
- This is a role for someone who thrives on autonomy, loves building strong client partnerships, and knows how to drive long-term value
- If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you
- You have at least 5 years of experience in Customer Success, Account Management, or a similar customer‑facing role, with a strong track record of driving satisfaction, retention, and growth
- You communicate clearly and confidently in both German and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations
- You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce
- You bring a customer‑obsessed mindset, always looking to understand their challenges and help them unlock long‑term value
- You’re tech‑savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus
What the job involves
- As a Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one
- You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions
- You’ll work cross‑functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth
- Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long‑term retention
- Spot opportunities & drive growth: Identify upsell and cross‑sell opportunities by understanding customer needs and uncovering additional value
- Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback
- Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences
- Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes
