Head of Strategic Accounts at FAIRTIQ
Head of Strategic Accounts (80-100%) Location: Switzerland preferred | Germany, Denmark or France also considered
Help shape the future of public transport At FAIRTIQ, we're on a mission to provide the easiest way to everyday mobility for everyone, everywhere. With our innovative ticketing solutions, millions of passengers can travel seamlessly across Europe and beyond.
As we continue to grow, we're looking for a Head of Strategic Accounts to lead our most important client partnerships and guide a team of talented Strategic Account Managers, Programme Leads and Project Leads. This is a highly visible leadership role where you'll help shape FAIRTIQ's commercial success, strengthen long-term partnerships with transport authorities and operators, and influence the future direction of our products.
Your mission As Head of Strategic Accounts, you are responsible for the success of FAIRTIQ's most strategic clients. You develop long-term account strategies, oversee the execution and delivery of that strategy, oversee the execution and delivery of that strategy, build trusted executive relationships, and ensure that our partnerships create value for both our clients and FAIRTIQ.
You lead a team of Strategic Account Managers and Project Leads enabling them to deliver exceptional results while fostering a culture of ownership, collaboration, and continuous improvement.
Together with colleagues across Product, Tech, Operations and Finance, you ensure that client needs, market opportunities and FAIRTIQ's strategic priorities are aligned.
What you'll do Lead our strategic account portfolio
Define and drive the long-term strategy for FAIRTIQ's most important accounts
Build trusted relationships with senior executives, transport authorities, operators, and other key stakeholders
Identify and drive and drive growth opportunities, expansion initiatives, and long-term value creation within existing partnerships
Act as FAIRTIQ's executive representative towards strategic clients and industry stakeholders
Represent FAIRTIQ at conferences, customer events and industry forums
Drive commercial success
Own revenue growth, retention, profitability, and customer satisfaction across strategic accounts
Oversee forecasting, budgeting, and long-term account planning
Monitor account performance and proactively manage risks and opportunities
Ensure clear reporting and transparency for internal stakeholders and leadership
Lead and develop a high-performing team
Lead, coach and develop a team of Strategic Account Managers and Project Leads that deliver on complex technology projects
Create clarity around priorities, responsibilities, and ways of working
Foster a culture of accountability, collaboration, and continuous learning
Support the team in navigating complex customer situations and act as an escalation point when needed
Connect clients, products and strategy
Collaborate closely with Product, Tech, Operations, Finance and Sales teams
Ensure client roadmaps are aligned with FAIRTIQ's product strategy and long-term vision
Bring market insights and customer needs into product development and strategic decision-making
Support marketing, communication and business development activities through customer success stories and strategic initiatives
What you'll bring
Several years of experience in strategic account management, key account leadership, customer success, consulting, business development, or a related field
Proven experience managing complex enterprise or public-sector customer relationships at executive level
Experience leading and developing high-performing teams
Strong commercial acumen with a track record of driving growth and long-term customer value
Excellent stakeholder management and communication skills
Ability to balance strategic thinking with hands‑on execution
Comfortable navigating complex organisations and managing multiple priorities
Based in Switzerland (preferred), Germany, Denmark or France, with flexibility to travel regularly across FAIRTIQ’s key markets
Fluency in English; additional European languages are a plus
Why FAIRTIQ?
Work on a product that makes sustainable mobility easier for millions of people
Join an ambitious and international team with a strong sense of ownership
Take on a highly impactful leadership role with significant visibility across the company
Collaborate with transport leaders and mobility innovators across Europe and beyond
Flexible working arrangements and a culture built on trust and autonomy
At FAIRTIQ, we don’t just accept difference, we celebrate it, we support it, and we thrive from it for the benefit of our employees, our products and our community. FAIRTIQ is a proud equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Data Protection -
Your personal data will be held by Fairtiq for a maximum of 12 months. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. Please contact dataprotection@fairtiq.com if you wish for your data to be removed.
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Head of Strategic Accounts Arbeitgeber: FAIRTIQ AG
FAIRTIQ ist ein hervorragender Arbeitgeber, der ein dynamisches und internationales Arbeitsumfeld bietet, in dem Innovation und Teamarbeit im Mittelpunkt stehen. Mit flexiblen Arbeitszeiten und der Möglichkeit, mobil zu arbeiten, fördert das Unternehmen die persönliche und berufliche Weiterentwicklung seiner Mitarbeiter und bietet zudem attraktive Vorteile wie Rabatte auf öffentliche Verkehrsmittel und Sportförderungsprogramme. Bei FAIRTIQ wird Vielfalt nicht nur akzeptiert, sondern gefeiert, was zu einer unterstützenden und integrativen Unternehmenskultur führt.
