Head Of Strategic Accounts in Wien

Head of Strategic Accounts at FAIRTIQDie Erfahrung, die von Bewerbern erwartet wird, sowie zusätzliche Fähigkeiten und Qualifikationen, die für diese Stelle erforderlich sind, sind unten aufgeführt.Head of Strategic Accounts (80-100%)Location: Switzerland preferred | Germany, Denmark or France also consideredHelp shape the future of public transportAt FAIRTIQ, we're on a mission to provide the easiest way to everyday mobility for everyone, everywhere. With our innovative ticketing solutions, millions of passengers can travel seamlessly across Europe and beyond.As we continue to grow, we're looking for a Head of Strategic Accounts to lead our most important client partnerships and guide a team of talented Strategic Account Managers, Programme Leads and Project Leads. This is a highly visible leadership role where you'll help shape FAIRTIQ's commercial success, strengthen long-term partnerships with transport authorities and operators, and influence the future direction of our products.Your missionAs Head of Strategic Accounts, you are responsible for the success of FAIRTIQ's most strategic clients. You develop long-term account strategies, oversee the execution and delivery of that strategy, oversee the execution and delivery of that strategy, build trusted executive relationships, and ensure that our partnerships create value for both our clients and FAIRTIQ.You lead a team of Strategic Account Managers and Project Leads enabling them to deliver exceptional results while fostering a culture of ownership, collaboration, and continuous improvement.Together with colleagues across Product, Tech, Operations and Finance, you ensure that client needs, market opportunities and FAIRTIQ's strategic priorities are aligned.What you'll doLead our strategic account portfolioDefine and drive the long-term strategy for FAIRTIQ's most important accountsBuild trusted relationships with senior executives, transport authorities, operators, and other key stakeholdersIdentify and drive and drive growth opportunities, expansion initiatives, and long-term value creation within existing partnershipsAct as FAIRTIQ's executive representative towards strategic clients and industry stakeholdersRepresent FAIRTIQ at conferences, customer events and industry forumsDrive commercial successOwn revenue growth, retention, profitability, and customer satisfaction across strategic accountsOversee forecasting, budgeting, and long-term account planningMonitor account performance and proactively manage risks and opportunitiesEnsure clear reporting and transparency for internal stakeholders and leadershipLead and develop a high-performing teamLead, coach and develop a team of Strategic Account Managers and Project Leads that deliver on complex technology projectsCreate clarity around priorities, responsibilities, and ways of workingFoster a culture of accountability, collaboration, and continuous learningSupport the team in navigating complex customer situations and act as an escalation point when neededConnect clients, products and strategyCollaborate closely with Product, Tech, Operations, Finance and Sales teamsEnsure client roadmaps are aligned with FAIRTIQ's product strategy and long-term visionBring market insights and customer needs into product development and strategic decision-makingSupport marketing, communication and business development activities through customer success stories and strategic initiativesWhat you'll bringSeveral years of experience in strategic account management, key account leadership, customer success, consulting, business development, or a related fieldProven experience managing complex enterprise or public-sector customer relationships at executive levelExperience leading and developing high-performing teamsStrong commercial acumen with a track record of driving growth and long-term customer valueExcellent stakeholder management and communication skillsAbility to balance strategic thinking with hands‑on executionComfortable navigating complex organisations and managing multiple prioritiesBased in Switzerland (preferred), Germany, Denmark or France, with flexibility to travel regularly across FAIRTIQ’s key marketsFluency in English;

additional European languages are a plusWhy FAIRTIQ?Work on a product that makes sustainable mobility easier for millions of peopleJoin an ambitious and international team with a strong sense of ownershipTake on a highly impactful leadership role with significant visibility across the companyCollaborate with transport leaders and mobility innovators across Europe and beyondFlexible working arrangements and a culture built on trust and autonomyAt FAIRTIQ, we don’t just accept difference, we celebrate it, we support it, and we thrive from it for the benefit of our employees, our products and our community. FAIRTIQ is a proud equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.Data Protection - Your personal data will be held by Fairtiq for a maximum of 12 months. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. xshrkfv Please contact if you wish for your data to be removed.#J-18808-Ljbffr