Inside Sales Representative, Products

About Faith Technologies

You’ve discovered something special.

A company that cares.

Cares about leading the way in construction, engineering, manufacturing and renewable energy.

Cares about redefining how energy is designed, applied and consumed.

Cares about thoughtfully growing to meet market demands.

And as "one of the Healthiest 100 Workplaces in America" is focused on the mind/body/soul of team members through our Culture of Care.

Faith Technologies Inc. (FTI) is currently seeking an Inside Sales Representative to join our Business Development Team.

This position may be based in Menasha, WI; Olathe, KS (Kansas City metro); or remote (nationwide), depending on experience and business needs.

Minimum Requirements

Education: Bachelor’s or Associate’s degree in relevant field preferred.

Experience: 0-3 years of customer service-related experience.

• Excellent communication, negotiation, and presentation skills
• Ability to build and maintain strong client relationships.
• Self-motivated and able to work independently as well as collaboratively within a team.
• Salesforce or similar CRM experience
• Willingness to travel as needed for tradeshows.
• Product Engineering Team

Our Product Engineering Team sits at the intersection of innovation and execution, transforming ideas into real-world products and solutions for Excellerate Products(tm), a division of Faith Technologies Incorporated (FTI).

From early concept through full-scale production, our engineers design Data Center power distribution products, Electric Vehicle chargingskids, switchboards and more!

With a strong focus on quality, manufacturability, and customer outcomes, we ensure every product is engineered to perform in the real world—safely, reliably, and at scale.

• Travel
• 10-15%
• Work Schedule

Typical work hours are between 7:00 a. m. and 5:00 p. m. Monday – Friday. However, work may be performed at any day of the week to meet business needs.

Work Location

This position may be based in Menasha, WI; Olathe, KS (Kansas City metro); or remote (nationwide), depending on experience and business needs.

Key Responsibilities

• Delivers exceptional customer service and drives sales growth through effective communication, product knowledge, and relationship-building skills.
• Responds promptly and effectively to customer inquiries via phone and email, ensuring a positive and efficient conclusion.
• Identifies and addresses customer issues and concerns, leading to resolution in a timely manner.
• Maintains a thorough understanding of our products and their applications to assist customers effectively and provide accurate information.
• Efficiently processes orders, expedites requests, and other customer inquiries while keeping customer accounts updated ensuring accuracy and timeliness.
• Proactively keeps customers informed about their order status and any potential delays.
• Gathers and documents customer feedback to identify trends and areas for improvement, sharing insights with the team to enhance the customer experience.
• Accurately logs customer interactions and maintains detailed records of inquiries, orders, actions taken, and resolutions.
• Works closely with other departments, including sales managers, technical support, and logistics, to ensure seamless service delivery and resolve complex issues.
• Builds and maintains strong relationships with existing and potential clients by understanding their needs and presenting suitable solutions.
• Proactively reaches out to dormant and legacy customers to understand their requirements and provide tailored solutions.
• Guides clients through the sales process from initial contact to closing, ensuring a smooth and positive experience.
• Responds to customer inquiries and provides product information, technical support, and recommendations.
• Develops and maintains a deep understanding of our products to effectively communicate their benefits and address client inquiries.
• Performs other related duties as required and assigned.

Applicants must be authorized to work for ANY employer in the U.

We are unable to sponsor or take over sponsorship of an employment Visa at this time other than the TN1 Visa (Canadian).

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.

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