Looking for a place where "Welcome Home" means more than just a phrase? A place where you can take ownership, shape strategic initiatives, and continue growing both professionally and personally? Then become part of the success story of
Falkensteiner Hotels & Residences , a continuously expanding 360° tourism group with more than 30 hotels and residences across Europe.
Director of Residences (m/f/d) Falkensteiner Resort in Italy Where luxury hospitality meets exceptional residential living.
At Falkensteiner, we create extraordinary experiences for our guests and homeowners alike. As we continue to expand our premium branded residences portfolio, we are looking for an experienced and passionate
Director of Residences (m/f/d)
to lead the residential operations of one of our prestigious 5-star resorts in Europe.
This is a unique opportunity for a seasoned hospitality and residences leader to shape and elevate a growing luxury residential platform, ensuring exceptional owner experiences, operational excellence, and sustainable business performance.
Your Responsibilities Leadership & Owner Relations
Act as the primary on-site contact for homeowners, residents, and guests
Foster strong, trust-based relationships with residence owners and key stakeholders
Deliver an exceptional, personalized service experience in line with Falkensteiner luxury standards
Oversee owner onboarding, communication, guest registration, and community engagement initiatives
Residences Operations & Governance
Lead and continuously enhance all residences operations, policies, SOPs, and service standards
Manage owner requests and complaints with professionalism and proactive problem-solving
Represent Falkensteiner within the Homeowners Association (HOA) and ensure compliance with all governing documents
Ensure adherence to local legal, regulatory, health & safety, and privacy requirements
Rental Program & Commercial Performance
Oversee the residential rental program, including agreements, inventory allocation, compliance, and revenue generation
Drive commercial performance and maximize owner and company returns
Manage budgets, forecasts, billing processes, financial reporting, and KPIs
Monitor operational efficiency and identify continuous improvement opportunities
Asset & Property Management
Supervise external property management partners and third-party service providers
Ensure excellent asset maintenance, presentation, and long-term value preservation
Coordinate preventive maintenance plans, inspections, reserve studies, and capital improvement projects
Maintain compliance with brand standards across all residential facilities
Cross-Functional Collaboration
Work closely with Resort Operations, including F&B, Spa, Engineering, Housekeeping, Sales, and Marketing
Support ongoing development projects and pre-opening activities where applicable
Collaborate on owner communication strategies and residential positioning initiatives
Promote sustainable and responsible operational practices
Your Profile
Several years of experience as a
Director of Residences
or in a comparable senior leadership role within an international luxury hotel or branded residences environment
Demonstrated expertise in branded residences operations, including owner services, rental management, HOA governance, and condominium structures
Strong entrepreneurial mindset with hands‑on leadership capabilities
Excellent operational, financial, and commercial management skills, including P&L responsibility
Experience working with PMS, CRM systems, reporting tools, and Microsoft Office applications
Outstanding communication, influencing, and stakeholder management skills
Ability to build trust and credibility with owners, executives, and external partners
Strong understanding of compliance requirements relating to residential operations and short‑term rentals
Fluent English; German and/or Italian are considered strong assets
Pre-opening experience and/or residential property management certifications are advantageous
What We Offer
A unique opportunity to actively shape and develop the Falkensteiner Residences business
Significant leadership responsibility with visible impact on owner satisfaction and business success
The chance to work at the intersection of luxury hospitality and high‑end residential management
An international, dynamic, and entrepreneurial working environment
Professional development opportunities within one of Europe’s leading hospitality groups
Attractive compensation package and additional company benefits
An annual gross salary package of approximately EUR 100,000 is foreseen for this position. The final compensation package will be determined based on professional experience, qualifications, and overall expertise.
CONTACT:
Cordula Lämmermann· Walcherstraße 1A, Stiege 2C, Top 6.04 AT‑1020 Wien
https://www.falkensteiner.com/karriere
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Director of Residences (m/f/d) Falkensteiner Resort in Italy in Wien Arbeitgeber: Falkensteiner 62 & Spa
Als Arbeitgeber in der malerischen Umgebung von Tröpolach bieten wir Ihnen die Möglichkeit, in einem dynamischen Team zu arbeiten, das sich leidenschaftlich für exzellenten Service und Gastfreundschaft einsetzt. Unsere Unternehmenskultur fördert Kreativität und persönliche Entwicklung, während wir Ihnen attraktive Benefits und Weiterbildungsmöglichkeiten bieten, um Ihre Karriere im Gastgewerbe voranzutreiben. Werden Sie Teil eines Unternehmens, das Wert auf Teamarbeit legt und Ihnen die Chance gibt, Gäste zu begeistern und Ihr Führungspotenzial auszuschöpfen.
