Underwriting Analyst I

Key Accountabilities

FINANCIAL EXCELLENCE:

• New Group underwriting: determine appropriate benefits and rates for group’s

1-25 lives within the prescribed turn-around times

• Renewal Group Underwriting: provide statistical analysis of premiums, claims,

loss ratios and other financial and business analysis critical for proper assessment of past performance and assessment of renewal rate increases

• Complete calculation of reinsurance premiums and submit cheque requests to the accounts department for execution: Monthly - Medical reinsurance ceded. Quarterly - LTD and Life & AD&D reinsurance ceded

• Review and correspond on all applications for coverage.
• New Group Underwriting: collect and analyze data, financial condition, characteristics, medical condition and past claims experience to assess risk

• Review data entry for all products and associated rates directly in the system

• Complete detailed analysis of reserves and submit IBNR data to the Actuary

for timely assessment of the IBNR and at the end of each month - 3 day turn around

• Complete detailed analysis of reinsurance recoverable for claims in excess of retention level and submit to Claims Department, Accounts Department and Actuary monthly

• Provides statistical reports that highlight loss ratios and performance of groups
• Demonstrate professionalism, knowledge, initiative, innovation to increase level of customer satisfaction and profitability of the organization

Underwriting of Individual New Business Applications. Tele Underwriting where applicable for all New Groups, Late Enrollees or Applicants for coverage.

Operational Excllence

• Receive and input Individual New Business Applications.
• Receive and input Conversion Applications.
• Maintenance of Premium Tracking Report.
• Preparation of reports required for renewal underwriting.
• Preparation of Claims Experience and Membership Reports.
• Submit renewal data analysis to the Actuary/Senior Manager in accordance with established procedures for a timely communication and implementation of rate increases for groups renewing each month

• Provide new business activity report monthly
• Provide membership report for Group and Individual with details by product at the end of each month and distribute to relevant persons

• In conjunction with the Senior Manager assists with the maintenance of the current group underwriting manual

• Assist with any other functions as requested by management.

Quality Service

Demonstrate ownership and urgency in providing quality service to both internal and external customers (as measured by customer service survey Results), Ensuring Customer Service Duties Include The Following

• Demonstrate empathy by understanding the customer and others’ perspectives

while balancing your own emotions and behaviors.

• Greet the customer with a smile, thank the customer at every opportunity

and demonstrate a willingness to better understand and improve the customers’ experience.

Growth & Teamwork

Demonstrate ownership of self-development, commitment to the goals of the

Company And Demonstration Of Team Spirit Including The Following

• Complete annual personal development plan.
• Complete appraisal self-assessment ensuring honest responses to deliverables and assessment of ratings.

• Demonstrate commitment to teamwork and goals of the department and Company.

• Demonstrate acceptance of coaching and commitment to emotional and professional growth.

• Assist with enrolment process for all large new business groups, joining BH
• Communicate, cooperate and work with sales and marketing team to ensure effective working relations and turn around for new group sales preparation

Competencies

• Communication: Excellent verbal and written communication skills that uphold the Company's franchise value. Demonstrate ability to effectively/professionally contribute to discussions as well as properly write business correspondence (e.g. letters, emails, memos, etc.)

• Customer Service: Highly energetic with the ability take ownership for the delivery of proactive and innovative customer solutions in keeping with the Company’s Customer Service Standards.

• Professional Traits: The ability to establish personal credibility that reflects reliability, respect, honesty, trustworthiness, accountability and confidentiality in keeping with the organization's core values.

• Results Focus: Strong organizational skills, agility and attention to detail. Demonstrate ability to plan, organize and effectively execute job responsibilities and duties daily.

• Teamwork: The ability to work collaboratively with others, sharing knowledge and expertise and providing assistance to others where needed.

Job Requirements

• At least 2 years industry experience
• Technical knowledge and proficiency in industry underwriting and rating practices
• The understanding of stop-loss terminology, underwriting guidelines and the process and related calculations for rate adjustment factors
• Excellent math and analytical skills
• Skill in using a personal computer as well as Microsoft Office Word, Excel and Access
• BA or equivalent preferred
• ACS and UWD Designation or Equivalent