Senior CSOC Analyst

Fastly helps people stay better connected with the things they love.

Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet.

The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.

Fastly’s customers include many of the world’s most prominent companies, including Git Hub, Yelp, Paramount, and Jet Blue.

We’re building a more trustworthy Internet. Come join us.

Senior SOC Analyst – APAC

Leveraging our growing security product suite, SOC Analyst role contributes real world security insights to Fastly and our customers as we address Internet-scale threats.

Cloud security solutions enable our customers to benefit from extra visibility across the world and expertise from a central team.

The Fastly Customer Security Operations Center team at Fastly focuses on operational support of Fastly’s security products and services.

The SOC Analyst role within this team focuses on delivering outstanding security services to our customers, specifically as it pertains to integrating and supporting agent software installed on customer systems.

The team works with the security, operations and customer organizations internally to deliver support solutions for security threats faced on the Internet today.

As a 24 x 7 team, SOC analysts are expected to work either Tuesday through Saturday, Sunday through Thursday, or Monday through Friday shifts.

What You’ll Do

This role within the Fastly Customer Security Operations Center (CSOC) will be responsible for monitoring and analyzing customer activity, with added emphasis on security functions, like identifying account-takeover or Bot Attacks and WAF administration.

Much of the focus will be on security and attacks around the application layer working with different web technologies.

You will have the opportunity to work on some of the world’s most scalable distributed systems that handle around 10 million requests per second, as well as the world-class engineers who developed these systems.

• In this position, security engineers will be responsible for the following duties:
• Be an expert in ensuring security for customers, providing an outstanding response to security issues.
• Provide deep application-security experience on escalated cases from customers & automated systems.
• Carry out continuous-improvement work & research to drive our customer security products & operations to be the best they can be.
• Contribute to the processes and policies that scale our organization as we grow.
• Create & review reporting to customers on security services.
• Create & manage security content for customer environments.
• What We’re Looking For
• Prior Experience working in a SOC Environment
• Experience with some or all the following foundational technologies: Saa S/Cloud or hybrid cloud deployments; Apache/NGINX/IIS or other web server platforms and associated Application server technologies and frameworks
• Scripting ability with any of the following: Python, Java, Go, Rust, PHP, Unix/Linux Shell, C#, or other common Web languages
• Strong infosec background with strong knowledge & practical skills in Application Security.
• Experience in an IT or security technical support, operations, or research role
• Unix/Linux or Windows System Administration
• Ability to work with limited supervision but be a good mentor on security knowledge to the greater team
• Fluent spoken & written English required, tailoring depth to be a good fit for varying audiences
• Ability and experience in troubleshooting software products
• Focussed on delivering exceptional customer experiences.

We value a variety of voices. You’ll be a good candidate if you have experience in SOME of these:

• Strong knowledge of core internet-technologies like DNS, HTTP & TLS and how to debug with common tools
• Experience with Data Analytics around spotting threats in customers’ environments.
• Monitoring tools (Grafana, Prometheus, Looker or others)
• Security Detection & Response (Log pipelines / SIEM / etc)
• Cloud ecosystem knowledge & experience (GCP or similar)
• Business speaking and writing proficiency in other languages preferred
• Docker or Kubernetes experience - these have widespread use.
• Systems Config Management. Ways to make it easier to deploy our software into customer environments is very helpful

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.

Our employment decisions are based on business needs, job requirements and individual qualifications.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly. com or 501-287-4901.

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.

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