Debt Collection Manager

FER CIAM - People at the heart of social benefitsFER CIAM is the Geneva agency of the largest interprofessional Swiss AHV fund FER Genève, created by FER Genève and fully integrated into its ecosystem of services for member companies.With nearly 47,500 affiliates - including companies and self-employed individuals - it is one of the key players in social protection in French-speaking Switzerland.On a daily basis, its teams manage the collection of 2.425 billion francs in AHV and unemployment insurance contributions, as well as the payment of over 876 million francs in AHV, IV benefits and loss of earnings allowances. In parallel, they administer family allowances and enforce collective labour agreements.A demanding technical scope, serving thousands of companies and their insured persons - where each file has a direct impact on the professional and social lives of those concerned. Job Description Your missionWithin FER CIAM, you will ensure the complete management of debt collection for AHV funds and associated institutions, from monitoring unpaid debts to enforcement and bankruptcy procedures, in particular respecting the Federal Debt Enforcement and Bankruptcy Act (DEBA).Your main responsibilitiesDebt management and debtor relations (CIAM/CIEPP)Monitor overdue debts and implement appropriate reminder actionsSet up and monitor payment plansGenerate and process payment listsPrepare account statementsAnalyse individual situations and propose suitable, pragmatic and fair solutions.Management of enforcement procedures (DEBA) - CIAM/CIEPPInitiate enforcement procedures in accordance with the Debt Enforcement and Bankruptcy Act (DEBA)Manage the entire cycle of enforcement requisitionsEnsure rigorous and proactive follow-up with debt enforcement officesHandle objections and coordinate necessary lifting proceduresPrepare and follow up on lifting requestsMonitor summons to appear and obtain lifting judgementsProcess and follow up seizure reportsManage seizure procedures constituting acts of default of assets as well as resulting acts of default of assetsInitiate and follow up sales requisitionsMake claims for costs related to collection proceduresEnsure processing of incoming flows via dedicated channels.Reporting, continuous improvement and supportProduce reliable reports and contribute to the analysis of collection performanceActively participate in continuous improvement of processes, working methods and toolsParticipate in business application testingIdentify, document and report anomalies to the relevant teams. Profile sought Your profileCommercial training (CFC commercial employee or equivalent)An inter-cantonal certificate of aptitude for enforcement execution, enforcement/bankruptcy module, would be an assetProven experience in debt collection, accounting and management of DEBA proceduresExperience in an AHV fund or public institution is an advantageComfort with numbers and financial analysis, IT tools and ExcelExcellent command of French; knowledge of German and/or English is an asset.Your skillsExcellent organisational, analytical and priority management skillsService orientation, interpersonal ease and ability to handle delicate situations with diplomacySolution orientation and continuous improvement. We offer youA varied role at the heart of the social insurance systemA collaborative and stimulating working environmentHigh value-added missions serving the insuredOpportunities for professional development and training. Would you like to put your skills and sense of service to the benefit of our affiliates? We look forward to receiving your application. jidec4121baen jit0833aen jpiy26aen